At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of commerce for enthusiasts. Our customers guide us; authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work every day. We’re committed to sustaining our customers, our company, and the planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. Want to help change the future of retail? Are you looking for a unique and visible role supporting Trust Analytics at eBay? Fast‑paced, dynamic, and proactive, eBay’s Trust team is dedicated to making eBay a safe and trusted platform for the millions of buyers and sellers who make up the eBay community. Key Trust team initiatives at eBay involve platform communications, seller protections and policy experiences, buyer and seller feedback, the eBay Money Back Guarantee, and seller performance policy. The Trust team is committed to maintaining and enhancing eBay as a safe and reliable marketplace for our hundreds of millions of customers worldwide, continuously improving the customer experience to keep it the most secure and trusted global marketplace. Responsibilities Drive strategic insights: apply strategic, operational, and analytics processes to secure agreement for long‑term solutions, influence leaders across Trust, and foster a culture of achieving goals. Analyze & identify opportunities: conduct analysis of key issues to identify significant opportunities for improving customer experience and trust for buyers and sellers. Define & monitor metrics: develop KPIs to track the trust experience of users on the platform and monitor these metrics to understand underlying causes of movement. Accountability & results: define business objectives and measure progress in achieving results, commit to goals, and lead complex projects focused on enhancing customer experience and delivering top‑ and bottom‑line results for eBay. Cross‑functional collaboration: partner with leaders in Trust, Product Management, Engineering, and Design to integrate insights into operational strategies. Qualifications Educational background & experience: BA/BS with 3+ years of relevant experience or Masters/PhD with 1+ year, across at least two areas such as quantitative research, analytics, or data science. Data analysis expertise: skilled at recognizing trends and implications within data to support informed decision‑making. Technical skills: proficiency in programming (Python/R) and data querying (SQL). Problem‑solving: strong creativity in solving problems. Execution & results: proven ability to deliver results in challenging situations. Customer advocacy: experience acting as the voice of the customer, synthesizing diverse views to achieve alignment. Communication with leaders: ability to convey insights drawn from data to senior‑level executives. Preferred Background Prior experience in marketplace trust. Ability to present complex analyses and insights effectively in simple terms. Experience in a leading technology company. Background in e‑commerce product. Experience with natural language processing or LLM/GenAI. Compensation and Benefits The base pay range for this position is C$72,400 - C$96,700. Base pay offered may vary based on location, skills, and experience. Additional compensation may include target bonus and restricted stock units (where applicable), and a full range of medical, financial, and other benefits (including RRSP eligibility, paid time off, PTO and parental leave). This job posting relates to an existing vacancy within eBay. eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, or other legally protected status. If you have a need that requires accommodation, please contact us at We will make every effort to respond to your request for accommodation as soon as possible. #J-18808-Ljbffr