Join as a Senior Analyst, specializing in operational insights and customer experience analytics. Utilize data to inform strategic decisions around mortgage and customer service in a remote-friendly environment.Reporting to the Operations Director, your role will be crucial in translating data insights into business actions. You'll leverage KPIs to monitor performance, conduct analyses for executive meetings, and improve customer interaction strategies. A background in tools like Tableau, Excel, and Salesforce will enhance your impact on the organization.Key Responsibilities:• Analyze operational trends and customer interactions• Conduct staffing forecasts for optimal coverage• Prepare data for executive strategy discussions• Refine contact centre efficiencies and self-service solutions• Collaborate with cross-functional teams for data accuracyRequirements:• 3–5 years of analytics experience in finance• Hands-on experience with BI and reporting tools• Strong problem-solving and interpersonal skills• Background in multi-channel environments is advantageous• Commitment to Data Governance practicesUtilize your analytical expertise to improve operational performance and create exceptional customer experiences across the organization.#J-18808-Ljbffr
Senior Analyst Focusing On Operations And Customer Insights
HAVENTREE BANK
toronto, toronto
Published 27 days ago
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