Step into the role of Service Delivery Manager, focusing on client satisfaction and effective SAP operations in a hybrid workspace. Influence service quality and lead critical projects for continuous improvement.In this role, you will act as a strategic partner to clients, managing both RUN and GROW aspects of service delivery. This involves mentoring a team of consultants, compiling performance metrics, and facilitating regular governance meetings. You will also prioritize client needs and oversee issue resolution, ensuring SLAs and project targets are met.Key Responsibilities:• Manage SAP services to meet client business needs• Lead consultants in delivering innovative solutions• Prepare comprehensive performance reviews• Coordinate resolution of operational issues• Oversee governance meetings with stakeholdersRequirements:• Bachelor's degree required; IT focus preferred• Minimum 7 years of relevantERP project experience• 3 or more years in a management capacity• Strong knowledge of core SAP modules• Familiarity with ITSM tools is essentialDrive operational success while enhancing client relationships through innovative SAP management in a hybrid work model.#J-18808-Ljbffr
Dynamic Service Delivery Manager Overseeing Sap Projects And Teams
SYNTAX
montreal (administrative region), montreal (administrative region)
Published 27 days ago
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