Join our Manulife Bank Technology Team! This role offers the opportunity to play a pivotal part in the evolution of our Core Banking Platform, supporting critical capabilities across Deposits, Mortgages, Payments, AML, and Fraud. As a Senior IT Business Analyst, you will serve as a key bridge between business stakeholders and technology teams, translating complex banking processes into scalable, high‑quality solutions. Your work will directly contribute to platform stability, regulatory compliance, and improved customer experience. In this role, you will gain exposure to enterprise‑scale systems, influence meaningful change, and deepen your expertise across core banking platforms and integrations while working with diverse, cross‑functional teams. Position Responsibilities Serve as a Senior IT Business Analyst supporting the Core Banking Platform, with a strong understanding of processes related to Deposits, Mortgages, Payments, AML, and Fraud. Partner with business stakeholders to interpret, analyze, and document business and functional requirements. Translate business and user needs into clear Epics, Features, and User Stories aligned with Agile delivery practices. Collaborate with Engineering, Architecture, and UX teams to create system maps illustrating workflows, data flows, and integrations across current and future state platforms. Facilitate requirements, design, and review sessions to align stakeholders and manage changes using standard governance and control processes. Define acceptance criteria and support product, performance, and user acceptance testing by translating use cases into test conditions and expected results. Coordinate process changes, system enhancements, and product implementations, including supporting test planning and execution. Evaluate and recommend technology solutions that align with business needs and industry‑leading practices. Analyze product performance, user feedback, operational data, and market trends to identify improvement opportunities and optimization strategies. Conduct user research, interviews, usability testing, and A/B tests to inform solution design and enhance user experience. Prepare reports, insights, and presentations to communicate findings and recommendations to stakeholders and cross‑functional teams. Facilitate ongoing communication between business and technical teams throughout the project lifecycle to support successful delivery. Required Qualifications 5–7 years+ of experience working within core banking environments, supporting platforms related to Deposits, Mortgages, Payments, AML, or Fraud. Strong experience in business or systems analysis, including requirements elicitation, documentation, and validation. Proven ability to translate business needs into technical requirements, user stories, or product specifications. Experience working within Agile or iterative software development environments. Familiarity with system design, analysis techniques, and user testing. Strong stakeholder management, communication, and collaboration skills. Experience working with enterprise‑level systems and applications. Preferred Qualifications Experience working across multiple core banking systems with significant integration exposure. Experience contributing to UX research, usability testing, data analysis, or product performance evaluation. We recognize that experience can be gained in many ways. If your background does not match every requirement exactly but this role excites you, we encourage you to apply. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. マニュライフとジョン・ハンコックについて マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 lをご覧ください。 マニュライフは機会均等を是とする雇用主です マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。 雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 までご連絡をお願いします。 Referenced Salary Location Waterloo, Ontario Working Arrangement ハイブリッド勤務 Salary range is expected to be between $86,100.00 CAD - $136,100.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. #J-18808-Ljbffr