Enhance client relationships as a Customer Engagement Manager based anywhere in North America. Focus on onboarding, retention strategies, and personalized product adoption to grow client value.This role entails managing the customer journey from onboarding through ongoing engagement. You will work closely with clients to ensure they are leveraging our services effectively, while also developing strategies for retention and renewal. Engaging with internal teams, you will ensure seamless service delivery and alignment with client goals to reduce churn risks.Key Responsibilities:• Oversee onboarding processes for new accounts• Establish and maintain strong customer connections• Monitor product utilization and adoption metrics• Manage strategies for contract renewals• Address client feedback for continuous improvementRequirements:• Bachelor's in Business, Marketing, or related• 3-5 years experience in customer success• Knowledge of digital marketing services preferred• Familiarity with CRM platforms like Salesforce• Excellent interpersonal and problem-solving abilitiesEmpower your clients with tailored solutions to achieve their business goals and foster their growth in a remote setting.#J-18808-Ljbffr
Customer Engagement Manager - North America
EMPLIFI
toronto, toronto
Published 27 days ago
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