Drive exceptional support as a Remote Product Support Specialist with Ashby. Engage with North American customers on weekends for a rewarding technical support journey.This unique position with Ashby requires a commitment to customer satisfaction through a remote work model. You will engage with customers over a flexible Tuesday–Saturday or Sunday–Thursday schedule, utilizing your problem-solving skills to guide users through complex integrations and workflows. Your attention to detail and proactive approach will be essential in delivering thorough support.Key Responsibilities:• Troubleshoot and resolve product-related inquiries• Guide customers through complex product procedures• Focus on detail and empathy in customer interactions• Take initiative in problem ownership and resolution• Collaborate effectively with a remote support teamRequirements:• Proven experience in B2B technical support• Strong analytical and troubleshooting skills• Availability to work one weekend day each week• Desire to learn and adapt to complex products• Excellent communication skills for remote workContribute to Ashby’s mission and enhance customer experiences with your expertise.#J-18808-Ljbffr
Remote Product Support Specialist At Ashby
ASHBY
vancouver, vancouver
Published 25 days ago
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