Objective: Lead AI-driven capabilities for Collections and Dispute (Mkanzi AI), with strong applied GenAI execution. Key Responsibilities: Design and build AI use cases for Collections & Dispute flows AWS Bedrock Agent frameworks (AgentCore / orchestration patterns) Nova Sonic (voice AI / conversational AI) Integrate AI into Amazon Connect journeys (where applicable) Evaluate and integrate 3rd-party AI solutions where beneficial Guide team on: Must have: Strong hands-on AI/GenAI engineering background Experience with AWS Bedrock + LLM integrations Exposure to contact centre AI (voice, chat, automation) is a strong plus Comfortable working in hybrid stack (AWS native + external AI tools) #J-18808-Ljbffr