This position can be based in either our Burnaby or Edmonton office. The Senior Casualty Claims Adjuster is responsible for handling a range of casualty claims, from minor to complex, including residential and commercial liability, bodily injury and property damage, auto bodily injury, and products and completed operations liability. This role involves delivering a high level of customer service throughout the claims process, including thorough investigation, coverage evaluation, negotiation, and settlement of claims within policy terms and in accordance with Claims Manual guidelines. The Adjuster will also provide guidance to independent adjusters and legal counsel as required throughout the claims lifecycle. Main Responsibilities Determine coverage, and investigate, negotiate, and settle claims Maintain timely and effective communication with insureds, third parties, adjusters, and legal counsel to ensure fair and equitable settlements Communicate clearly and concisely with all involved parties Participate in mediations, hearings, and trials (occasional travel may be required) Stay current on relevant case law and coverage trends Maintain regular communication and information sharing across departments as it relates to risk Qualifications and Experience Minimum of 5 years of experience in a similar role Strong analytical and intuitive thinking skills Excellent verbal and written communication skills Strong time management, prioritization, organizational, and planning skills Proven problem-solving abilities; self-motivated and able to work independently while collaborating in a team environment Good working knowledge of the legal and arbitration systems Solid understanding of anatomy and physiology CIP designation or equivalent is considered an asset Knowledge of Alberta Auto and Accident Benefits regulations is an asset What we offer Optimum Group is a wholly owned Canadian company with international operations. Hybrid work model (3 days in office) Centrally located offices near transit Competitive compensation package Strong work-life balance and focus on employee engagement #J-18808-Ljbffr