Work at Equitable Bank in a Customer Service Specialist role, fostering exceptional customer service in both English and Mandarin. This hybrid role is perfect for those passionate about mortgage solutions.You will be a key player in Equitable Bank’s mission to provide innovative solutions to its customers. Your duties will revolve around assisting with mortgage inquiries and ensuring the accurate processing of account updates. A solid background in finance customer service is essential to succeed in this role.Key Responsibilities:• Handle inbound customer service requests for mortgages• Provide accurate and timely product information• Ensure compliance with banking policies during interactions• Maintain meticulous records of transactions and inquiries• Identify and address customer needs effectivelyRequirements:• Minimum of 12 months front-line customer service experience• Post-secondary diploma in a relevant field• Bilingual proficiency in English and Mandarin• Strong communication and listening abilities• Knowledge of HELOCs and mortgage products preferredDeliver excellent service and contribute to meaningful banking experiences at Equitable Bank.#J-18808-Ljbffr
Customer Service Specialist Hybrid Position
EQ BANK | EQUITABLE BANK
toronto, toronto
Published 23 days ago
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