Shape unforgettable guest experiences as a Visitor Services Supervisor. Supervise staff, facilitate communication, and drive operational excellence in a vibrant resort.As a Visitor Services Supervisor, you will manage daily tasks to ensure quality service delivery. Your role involves providing hands-on supervision, assisting with staff orientation and training while maintaining a strong relationship with other departments. You'll actively contribute to a welcoming environment that encourages guest satisfaction.Key Responsibilities:• Manage Visitor Services desk operations effectively• Assist with training and supervising visitors' agents• Address guest inquiries and ensure prompt responses• Maintain staffing levels according to trends• Support ongoing improvement of departmental proceduresRequirements:• At least 2 years of supervisory experience in customer service• Proficient in Microsoft Office and Windows• Familiarity with POS systems is an asset• Experience in the tourism or mountain resort industry preferred• Flexible schedule including weekends and holidaysLead your team to create memorable experiences for every guest at the resort with your commitment to excellence.#J-18808-Ljbffr
Customer-Focused Visitor Services Supervisor In A Resort Setting
RESORTS OF THE CANADIAN ROCKIES
golden, golden
Published 27 days ago
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