Title: Senior Client Relationship Manager, Canadian Commercial Banking – Toronto, Ontario Requisition ID: Purpose Contributes to the overall success of Canadian Business Banking ensuring specific individual goals, plans, and initiatives are executed in support of the team's business strategies and objectives, while ensuring compliance with governing regulations, internal policies, and procedures. The Senior Client Relationship Manager ("SCRM") is a product generalist who possesses a good understanding of financial products and services and focuses on the cross‑sell and retention of existing business customers. The role involves identifying prospects in target markets, developing proposed sales pipelines, conducting prospect sales calls, and qualifying opportunities based on customer information and due diligence. The SCRM manages a customer portfolio of moderate to higher complexity, targeting clients with credit authorizations between $5MM and $25MM and annual sales between $15MM and $75MM. The role is specific to the Core segment of Canadian Business Banking. Accountabilities Champion a customer‑focused culture to deepen client relationships and leverage broader bank relationships, systems, and knowledge. Develop and implement a marketing strategy to maximize business development opportunities for sustainable growth. Create sales plans for prospects and existing customers. Identify prospects/referrals from internal and external networks. Analyze prospect lists and prioritize business development opportunities based on market data and customer analytics. Determine pricing for existing customer relationships and proposed financing for prospects, ensuring satisfactory profitability. Partner with internal resources for non-credit related products. Refer customers and prospects to the appropriate Canadian Business Banking segment and partners. Directly sell credit and non-credit commercial products to prospects and customers. Maintain an ongoing sales pipeline and calling program. Facilitate the involvement of key bank resources and stakeholders to advance business interests. Follow up with prospects/referrals on unsuccessful opportunities. Update client or contact information accurately and timely. Plan and complete relationship activities that generate sales opportunities and provide value to clients. Maintain awareness of local market and economic conditions. Meet with business leaders and influencers. Participate in local professional and community events. Liaise with bank product specialists to stay abreast of new products and services. Promote strong relationships with Client Service Associates. Use knowledge of bank products, simplified credit application, and standard pricing. Seek customer feedback on products, services, and delivery. Liaise with Shared Services Business Service Centre for documentation, compliance monitoring, and service activities. Partner with internal product specialists on non-credit product sales. Suggest process improvements to increase customer satisfaction. Complete credit reviews and authorize, renew, or decline customer requests within standard policies. Ensure proper documentation and adherence to credit conditions. Identify and resolve deviations and early problem loans. Recommend risk rating and structure adjustments to Global Risk Management. Complete due diligence to ensure customer activities align with bank risk tolerance. Own KYC requirements and coordinate with the CSA for client profile information. Ensure KYC documentation is on file. Own operating model activities and ensure alignment with team guidelines. Support diversity initiatives aligned with bank strategy. Consider bank risk appetite in day‑to‑day decisions. Maintain operational controls for regulatory compliance, AML/ATF risk, and conduct risk. Champion a high‑performance environment and inclusive work environment. Dimensions Clients served are in Canada, with some operating internationally. Targeted revenue from the portfolio is $3MM per year. Strong organizational skills needed to manage data from multiple sources and balance tasks. Primary internal partners include Global Risk Management, Business Service Center, Enhanced Due Diligence Unit, CRA, Wealth Management, Global Banking and Markets, Payments and Cash Management, and the Canadian Business Banking Executive Office. External partners include solicitors, accountants, professional service providers, and possibly external bank groups. Environment is fast paced and demanding, requiring flexibility. Education / Experience / Other Information Education Undergraduate degree in business, economics, or equivalent work experience. Additional training as determined by the bank. Skills / Work Experience 2–5 years of commercial banking experience preferred. Very strong sales and closing skills. Strong networking and negotiation skills. Excellent communication and interpersonal skills. Strong relationship management and credit skills. Deep knowledge of bank commercial lending and deposit products, customer profitability model, and integrated financial solutions. Ability to conduct due diligence on moderate‑to‑higher complexity deals. Knowledge of onboarding, Know Your Customer, and AML processes. Proficiency in MS Word, Excel, PowerPoint, Outlook, and commercial systems. Key competencies: customer focus, communication, results focus, strategic relationships, influencing, self‑awareness & personal development. Working Conditions Standard office‑based environment; non‑standard hours common. Travel within the assigned territory required; a vehicle is required. #J-18808-Ljbffr