Join SNEC as a Healthcare Operations Manager responsible for nurturing staff and ensuring outstanding patient service experiences. Focus on developing strategies for operational excellence.In this role, you'll directly influence the quality of patient care by managing operations and driving staff development at the main center and satellite clinics. You will lead initiatives to streamline processes, conduct competency assessments, and manage service recovery efficiently. Your contributions will help shape the patient journey and enhance overall satisfaction.Key Responsibilities:• Oversee recruitment, training, and performance management of staff• Develop and conduct audits and training manuals• Monitor project performance indicators• Review processes to enhance operational efficiency• Implement service recovery strategies for patient inquiriesRequirements:• Bachelor’s degree and supervisory experience in healthcare• 3-5 years in operations management• Ability to thrive in high-pressure environments• Strong problem-solving and communication skills• Passion for improving patient experienceContribute to patient services excellence at SNEC by optimizing operations and staff performance.#J-18808-Ljbffr
Healthcare Operations Manager At Snec
SINGAPORE NATIONAL EYE CENTRE
outram, outram
Published 18 days ago
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