We’re looking for motivated, engaged people to help make everyone’s journeys better.Position Summary On a shift-by-shift basis, you will be the key point of contact for our airline customers. Acting as a liaison with the customer you will play a key role in advising operational departments what our airline customers need, at what time and in what quantities. Every day will bring a different set of challenges. You will be integral to our billing process. You will always conduct yourself in a courteous and professional manner when communicating with the customer and all levels within our organization to ensure that the customer requirements are met within time frames.Essential Duties and ResponsibilitiesMonitor passenger meal / aircraft movement information and disseminate that information to internal departments as requiredLiaison with our central order control office in TorontoRespond to extremely time sensitive calls from external and internal customers requesting various items and servicesDirect staff in various departments as required to fulfill customer requests in the absence of a supervisorAbility to handle multiple priorities simultaneously while under pressureCommunicate and coordinate with operations and customers about aircraft and ordering changesUtilize various airlines systems to retrieve meal and aircraft updatesEnter and maintain customer orders in ERP systemPerform checks on orders to ensure they meet airline customer requirementMaintain and organize customer information for backup to support billingAudit billing to confirm all items and services provided are accounted forEducationHigh school diploma/College DiplomaWork ExperiencePrevious Customer Service ExperiencePrevious experience in a highly time sensitive environmentJob SkillsWork well under pressure while dealing with multiple prioritiesAble to communicate clearly and concisely in person, in writing, over the phone and radioAbility to work independently with information systems as well as interact with customers and operational personnelExcellent organizational skills and proven ability to manage multiple tasks and ensure that those tasks are prioritized in an orderly fashionExcellent problem solving, prioritizing and organizational abilitiesSuperior interpersonal and team building skillsIntermediate computer skills, data entry and detail orientedExperience with ERP systems is a plusEnvironmental Requirements This role is part of a 24 hours a day 7 days a week operation which will require shift work. Candidate needs to be able to work shifts which could be morning, afternoon, or night. This will require individuals to work over weekends and potentially statutory holidays. On-time attendance is a key part of this role and will weigh heavily into performance assessment.Why work for Gate Gourmetno waiting period for medical or dental benefitsRRSP matchingsubsidized mealsfree parkingfree access to an employee assistance programcompany-wide corporate discounts such as Good Life Fitness, TELUS mobility, Bell mobility, Rogers and Dell computerCompensation Range $50,000 to $53,000 + benefitsIf you want to be part of a team that helps make travel and culinarymemories, join us!#J-18808-Ljbffr