Telecom Expense Management Analyst (Contract) Location: Canada (9am – 5pm EST working hours) Type: Contract (REMOTE) Industry: Global Technology / Enterprise IT Overview: A large, multinational technology organization is seeking a Telecom Expense Management (TEM) Analyst to support its global mobility and telecom operations. This role focuses on billing accuracy, inventory management, mobility support, and vendor performance analytics . The ideal candidate understands the telecom ecosystem, works well with stakeholders across IT and Finance, and has hands-on experience supporting mobility users and managing telecom expense lifecycles. Key Responsibilities: Telecom Billing & Cost Management: Review monthly invoices for mobility, voice/data services, circuits, and related assets Identify billing discrepancies and initiate/track dispute resolutions Validate charges against approved rate plans and contracted pricing Support budgeting, variance analysis, and cost-optimization initiatives Mobility Support & User Services: Assist employees with device upgrades, new activations, and account transitions Troubleshoot mobility-related issues and coordinate escalations Oversee device returns, plan changes, and service cancellations Work closely with mobility vendors to meet SLAs and resolve issues Inventory & Asset Accuracy: Maintain an accurate inventory of mobile devices, SIMs, circuits, and service plans Reconcile inventory records vs. telecom billing Identify unused assets, misaligned plans, and opportunities for reduction Vendor Management & Contract Support: Collaborate with telecom carriers and mobility service providers Support renewals, pricing reviews, and sourcing events Track contract lifecycles and monitor SLA performance Reporting & Analytics: Build dashboards and metrics using Excel and Power BI Report on monthly spend, trends, forecast variances, and optimization opportunities Maintain process documentation and operational procedures Required Skills: Experience in TEM, telecom billing, mobility operations, or telecom financial analysis Strong Excel (vlookup/xlookup, pivot tables, formulas) Power BI reporting Familiarity with TEM platforms (Tangoe, Calero, Sakon, MDSL, etc.) Understanding of telecom vendors, mobility plans, and hardware lifecycle Strong communication and problem-solving abilities Nice to Have: Experience in enterprise environments Knowledge of Oracle or other ERP systems for coding/invoices Experience with ServiceNow or similar ITSM tools Process improvement or automation background