Overview JOB DESCRIPTIONThis role is responsible for working closely and effectively with Argano’s Managed Services clients, providing troubleshooting and analysis, assessing solutions, and advising our customers on how to best meet their goals. The Senior Consultant, Client Care, also acts as a project manager for clients, meeting with them on a pre-determined cadence, triaging and prioritizing issues, assisting with resource planning, and providing clear communication.Primary Purpose This role is responsible for working closely and effectively with Argano’s Managed Services clients, providing troubleshooting and analysis, assessing solutions, and advising our customers on how to best meet their goals. The Senior Consultant, Client Care, also acts as a project manager for clients, meeting with them on a pre-determined cadence, triaging and prioritizing issues, assisting with resource planning, and providing clear communication.Critical Qualifications And Experience5+ years of experience working in D365 F&SCM Supply Chain module working in an implementation team, managed services team, or combination, performing functional analysist, troubleshooting, solution recommendation and best practices guidanceExpertise in D365F&SC Supply Chain, WMS and Production modulesProven ability to work with, and contribute to, a virtual team of functional/technical consultants working from different locations across multiple timezonesAbility to work with technical resources to appropriately estimate enhancement efforts for client modification requests, ensure appropriate approvals are in place for system or solution changes, and when approved, drive the solutions to completion.Strong analytical and problem-solving skills.Strong interpersonal and communication skillsHighly motivated, self-starter with the ability to take ownership of tasks and activities and drive them to completionEffective multitasker who can work on a variety of issues at the same timeMicrosoft Certification: Dynamics 365 Supply Chain Management Functional Consultant Associate (MB-330 post Feb 2024, or MB-330 plus MB-300 pre-Feb 2024)Bachelor’s degree in information systems management, Computer Science, or related experienceDesirable Qualifications And ExperienceDemonstrated ability to work in a constantly changing environment with limited directionAbility to ‘get things done’ across the breadth of own organizationWorking knowledge of Microsoft Power Platform, Fabric, Data Strategies, Integrations and AzureKey ResponsibilitiesTroubleshoot and resolve managed services break/fix support issues at the senior level within the given SLA’s, helping clients to minimize their business disruptions.Review inbound casesActively follow-up on and track updates on work from clients and internallyEnsure progression of activities and communicate statusEscalate issues as neededUnderstand requirements for enhancement requests, author FDD documents and document requirements and Dynamics solution in Azure DevOps (ADO)/Client Care ticketing systemProvide solution training to clients and internal team membersMaintain comprehensive documentation of support cases, resolutions, customizations, facilitating knowledge sharing within the team and with client.Ensure all cases are updated and status communicatedCoordinate with other internal teams to maintain broad view of overall customer efforts and initiativesLead client Status calls weekly to share updates and align on priorityAssist in project delivery work as requiredManage clients' implementations and environments, includingRoutine Microsoft one-version update coordinationCode deployment oversightResponsible for delivering specific dedicated internal strategic initiatives – including process design, documentation, resource planning, sales activities, and status reportingComplete quarterly Client Care initiativesKeep up to date with the latest D365 F&SC updates, patches, and emerging features, and make recommendations for system improvements and enhancements to clientsMentor associate team membersShould be open to work in different shifts (time zones) as neededAbout Us Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth.Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.#J-18808-Ljbffr