Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud‑native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting‑edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.Summary The Business Solutions Analyst I supports the delivery and implementation of scalable solutions within Tekion’s Professional Services organization. This role assists with gathering business requirements, documenting processes, supporting configuration, and contributing to testing efforts. The ideal candidate is detail‑oriented, analytically minded, and motivated to learn how technology can improve operational efficiency and customer experience.Duties & ResponsibilitiesPlease note travel is up to 90% by plane and car.Candidates from the following areas preferred: Ontario (Toronto Area), British Columbia (Vancouver area), and Alberta (Calgary area)Internal title for this role is Business Solutions Analyst I.Oversee and facilitate dealership user training and support through the implementation lifecycleProvide DMS training to dealership staff in all departments and have fun while doing itGuide and direct additional implementation specialists assigned to the project to ensure high executionObtain critical milestone signoffs from key dealership contactsProactively identify implementation risks and mitigate them effectively and efficientlyManage training and setup items in an organized manner, keeping detailed notes, and completing all checklist items in our implementation runbookMust successfully complete an 8‑10 week certification/training program and display a strong grasp of product and process knowledge retentionDemonstrated history of sustaining a positive attitude during high‑stress situations with both dealer partners (DP) and internal teamsFast‑learner, and passionate ability to remain in‑touch with fast‑changing SaaS solutionsIn‑depth knowledge of the retail automotive industry, including common terminology and dealership process flowsDeep understanding of Tekion products, including end‑user workflows and configurationsKnowledge and understanding of implementation processes, including adjacent internal teams role & responsibility with the projectRepresent Tekion in a positive and professional way in all dealership interactionsWork closely with the Implementation manager to set and manage dealership expectationsFoster relationship with all dealership personnel and stakeholdersQualifications5+ years of DMS experience in the auto industryProven experience implementing SaaS solutions in large and small auto dealershipsExperience working in an early‑stage startup environment is a plusExceptional written and verbal communication skills, interacting with all levels of stakeholdersEstablished ability to articulate technical jargon into consumable levels of understanding for adult learnersAbility to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams3+ years in Project Management or Project Lead role is preferredTravel (flying) is 90%Normally receives little instruction on day‑to‑day work, general instructions on new assignments.Perks and BenefitsCompetitive compensation and generous stock options100% employer‑paid top‑of‑the‑line medical, dental and vision coverageGreat benefits including unlimited PTO, parental leave and free snacks and beveragesThe opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companiesBe part of an early stage, hyper‑growth start‑up with the opportunity to grow and prosperWork on the latest and coolest technologies – everything is home‑grown and built ground‑upA dynamic work environment with a strong sense of community and collaborationThe open and transparent culture that encourages innovation, rewards performance and discourages hierarchyExciting opportunities for career growth and developmentTekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.#J-18808-Ljbffr