Responsibilities Reporting into the Vice President GM of IMM function at ADP, the Senior Director IMM ORG enablement will be responsible for the following areas: Strategy Development – assist in the development of the IMM Strategy for CX, BPI & Digital with AI, in alignment with the broader ADP Canada, US Money Movement organizations and international community Identify New Opportunities – Lead in the creation, definition & documentation of initiatives that drive measurable improvement in client experience, operational expense reduction and competitive parity / new revenue generation Review Existing Internal Processes – periodically review processes within the IMM organization for improvement opportunities and map them against other initiatives as part of an ongoing cadence of improvement Trend & Market Analysis – conduct analysis on market leading practice in technology and delivery / conduct competitive analysis to further the thought leadership in the payment operations and fin‑tech landscape Client Experience / Journey Mapping – Identify areas of friction across the client journey, quantify business impact and propose workable solutions to improve the overall experience Business Case Development – articulate the identified opportunities in a quantified and measurable way to address business benefit and Return on Investment (ROI) with specific of ‘unit of work’ justification Cross‑functional Exposure – working with leaders and partners across IMM, USMM & ADP Canada / US to communicate and execute on our defined initiatives International Expansion – working with global teams to support IMM expansion efforts that involve coordination across country GPT technology and global business teams with communication at the senior executive level ORG enablement – will ensure all aspects of enablement and business readiness have been undertaken with respect to the quality of global initiatives that are to be deployed with tracking of specific milestones, charters and results Qualifications 10‑12+ years of experience in Strategy & Operations, Business Transformation, or Technology Strategy, or 10+ years of progressive, non‑consulting work experience in relevant operations, business transformation and/or business process improvement Consulting experience with Tier 1 Professional Services/Consulting Firms is an asset Experience in synthesizing complex information and creating presentations for senior leadership and an executive audience Experience in improving processes, identifying gaps and solutions Leading transformative initiatives in organizations and managing teams is required Hands‑on experience delivering large‑scale business, technology, and digital transformations, from planning through execution and post‑launch governance Strong background in change management and adoption to embed transformation across the organization Managing stakeholders’ expectations in complex situations Green Belt (in Lean Six Sigma) or PMP is preferred Lean Six Sigma or Project Management knowledge and / or certification is required Ability to communicate effectively and develop strong working relationships with senior leaders within the organization Education Bachelor’s Degree in Business (B. Com/BBA) or Engineering from a 4‑year accredited college or university MBA / Post Grad Degree is an asset Personal Characteristics Individual is a ‘go‑getter’ in their current role and organization who is forward thinking with a passion for challenging the status quo and continuous improvement Superior verbal and written communication skills, including presentation and facilitation skills at the executive level Superb emotional intelligence and ability to relate to a variety of personality types Superb structured problem‑solving skills and logical thinking ability Detail oriented, while able to grasp “the Big Picture” Aptitude to lead and coach team members with focus on engagement and performance You’ll Love Working Here Because Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast‑paced environment with plenty of opportunities to progress. Continuously learn through ongoing training, development, and mentorship opportunities. Be your healthiest. Best‑in‑class benefits start on Day 1 because healthy associates are happy ones. Focus on your mental health and well‑being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company‑paid time off for volunteering for causes you care about. Compensation Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short‑and Long‑Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is CAD $172,300.00 - CAD $222,300.00 / Year*. Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectionate or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. #J-18808-Ljbffr