Responsibilities Understand new client onboarding and implement the CRD system for new projects Oversight of issue resolution and support clients during the project/onboarding phase Design new complex job schedules for clients’ BOD/EOD batch for business operations Escalate issues to senior management using sound judgement New client assimilation and transition Troubleshooting and issue resolution Monitoring of client open issues lists to ensure accuracy, completeness, timely, and proper progress on and resolution of issues Periodic communications with clients assigned to staff to monitor client satisfaction and make improvements where appropriate during the onboarding process Accountable for ensuring defined processes are followed Setup connectivity to third‑party vendors such as Bloomberg, Omgeo, Cassini, etc. Identification of issues in existing processes and improve documentation Occasional off‑hours/weekend support for client go‑live activity Service partner communications and coordination Required Competencies Track record of working in a high‑growth, mission‑critical financial software–based operations and support environment Hands‑on capability to undertake basic investigative activities on an RDBMS such as writing and running queries, data investigations, basic performance diagnosis, and basic administration functions Experience with automation using scripting languages such as Python, PowerShell, or Windows Batch Working knowledge of industry‑standard complex job automation technologies and proven skill to code complex job schedules Experience in managing and installing mission‑critical production software applications in a SaaS environment Understanding of Infrastructure as a Service cloud providers such as Azure or AWS – mandatory Bachelor’s degree 3+ years’ experience managing and supporting mission‑critical production software applications Ideal Competencies/Experience Experience with any of the following software is desired, in order of preference: Charles River IMS, non‑Charles River trade order management software, middle or back‑office trading applications, or financial applications Experience or familiarity with servers and basic networks is preferred Experience with databases, server operating systems, servers, networks, job scheduling software, system monitoring software, clusters/high‑availability systems, disaster recovery/business continuity, or FIX is beneficial Salary Range $67,000 – $109,750 Annual Equal Opportunity Employer State Street is an equal opportunity and affirmative action employer. As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law. #J-18808-Ljbffr