Join Zensurance as a Senior Manager in Operations Leadership overseeing Customer Experience in the Accounts Management department. Your operational expertise will foster team development and streamline processes for an exceptional customer journey.As a leader of leaders, you’ll partner with the Sales Director to define strategic goals and daily operations for the Commercial Insurance Accounts Team. Your ability to manage high-performance teams in dynamic environments will be key to enhancing customer support and satisfaction levels. This role requires strong technical proficiency and empathy-driven leadership.Key Responsibilities:• Mentor Team Leads for optimal team development• Work with SalesOps on strategic and operational alignment• Set and monitor high standards for customer service• Enhance workflows using Zendesk and Salesforce tools• Drive performance management alongside HR initiativesRequirements:• 8+ years in leadership with a focus on mentoring• 5+ years in service delivery or call center operations• Proficient in relevant technologies and KPIs• Experience in workflow optimization and customer journey mapping• Ability to manage high-volume service demandsApply your leadership and operational skills to elevate customer experiences at Zensurance.#J-18808-Ljbffr
Zensurance Senior Manager, Operations Leadership
ZENSURANCE
toronto, toronto
Published 22 days ago
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