Salary Range: $53,598.00 To $60,297.00 Annually Assistant Store Manager Hours of Work: 40 hours per week Location: Etobicoke, ON This position requires a valid driver's license and reliable insured vehicle. Proof of license and insurance will be required upon hiring. What You Will Do Ensure 100% donor and customer service satisfaction. Model the Customer Care Cycle (I Care) consistently in all interactions and mentor the team in the practice. Assist in scheduling employees while maintaining budgeted wage-to-sales ratios. Manage the donated goods retail business in accordance with Goodwill's river system business model, guiding principles, organizational goals, procedures and policies. Train, develop and supervise team members. Prepare time and attendance reports. Assist the Manager with day‑to‑day operations of the store and donation centre. Assist the Store Manager in complying with all organizational image, security and safety practices according to policies and procedures. In the manager’s absence assume full responsibility for day‑to‑day operations of the community store and donation centre. Complete register readings, cash reports, daily deposits, paid‑outs, expense and WESA reports. Make decisions within the framework of Goodwill’s Guiding Principles and River system business model. Support the Goodwill mission through assessments, training and community partnerships. Ensure statistical counts (donor counts, apparel hung, rotation count, etc.) are completed accurately and on time. Keep current on product knowledge, industry trends and competitive pricing through comparison shopping of competitors (e.g., discount retail, consignment and thrift). Support, lead, direct and comply with the Goodwill Health and Safety program and all applicable legislation. Perform other related activities as necessary or as assigned. What We Are Looking For Communication in a diverse environment (written, verbal). Process management. Team building. Experience managing processes. Health and safety, loss prevention experience. Budgeting, scheduling, profit, and loss statements. Listening, understanding, and responding. Balance of business and people. Leadership (integrity, self‑managing, goal setting and initiative). Change management. Coaching, developing people. Ability to hold people accountable. Strategic thinking. Concern for order and quality. Impact & influence. Post‑secondary education an asset. 1–3 years of experience managing people and processes simultaneously. Health and safety experience an asset. Satisfactory criminal reference check – vulnerable persons check. Benefits Benefits (dental/health) available for full‑time and some part‑time positions (based on hours worked). Registered Pension Plan opportunity for various roles. Employee discount at retail locations. Equitable access to skills training & coaching, scholarships, and educational credentials. Personal and professional development support with Life Coach & Employee Assistance Program. Work‑life balance – flexibility in scheduling shifts. Accessibility and mobility (various walking devices and wheelchair‑accessible work locations). Environmentally committed to meeting zero‑waste goal. Career Growth Opportunities Store Manager DGR Trainer Regional Director Equal Opportunity Employer Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier‑free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process. #J-18808-Ljbffr