Ariva, a wholly owned and operated Domtar business, offers best-in-class solutions to help businesses communicate, collaborate and compete more effectively. Ariva builds on the rich heritage of the Domtar Distribution Group, Canada's premier source for high quality paper, packaging, and graphic supplies. Our workforce is comprised of 14,000 talented and hardworking individuals. We offer competitive compensation, a supportive working environment, rewarding career paths and plenty of opportunities for learning and growth. Based out of our office located either in Montreal (Lachine) or Quebec City, we have a full‑time opportunity for the position of Customer Care Representative . Reporting to the Customer Care Manager, this position provides accurate and prompt service to customers as well as upselling related products. Ariva encourages the development and advancement of our employees. Duties Processing accurate and efficient orders and resolving customer order issues Following up and expediting with appropriate personnel on all outstanding customer orders and requests Maintaining accurate records of all customer transactions, providing efficient follow‑ups, resolving outstanding customer orders or concerns Maintaining high standards of telephone etiquette Attending product knowledge seminars and staying current on all company policies, business processes and SAP integration Qualifications Ideally one to two years of related work experience Strong customer service skills (product knowledge and SAP familiarity are a definite asset) Client‑oriented, problem‑solving, listening, teamwork, detail‑oriented Strong communication skills – bilingualism is required (written and spoken) * Intermediate Microsoft Office skills Respect for company values: Caring, Accountability, Collaboration and Entrepreneurship Our Offer Alternative Work Arrangements: hybrid remote work and flextime A modern and spacious environment Competitive compensation, including annual bonus plan A flexible insurance plan (life, medical, dental) An Employee and Family Assistance Program A pension plan with matching company contributions Employer‑paid development and continuing education English bilingual: if listed, this qualification is required since this function requires regular verbal and/or written interaction with customers, partners and/or our American subsidiaries. You will be required to successfully complete a selection process that could include interviews, an employment background check, reference verifications, aptitude tests (for some positions), and a fitness‑for‑duty test (for some positions). Domtar is firmly committed to placing greater emphasis on the principles of equity, diversity and inclusion to empower all employees to reach their full potential. We offer an inclusive, rewarding and safe work environment with opportunities that will help grow your skills. #J-18808-Ljbffr