Shape successful enterprise strategies as a Senior Customer Success Manager. This hybrid opportunity allows you to foster significant relationships while steering implementation success and customer satisfaction.In this critical role, you’ll oversee a portfolio of high-value enterprise accounts, guiding them through multi-stakeholder onboarding and tracking implementation success over extended timelines. Your expertise will be pivotal in ensuring customer readiness, aligning teams for smooth renewals, and identifying opportunities for account expansion. Close collaboration with Enterprise Account Executives will enhance customer relationships and drive strategic outcomes.Key Responsibilities:• Manage key enterprise accounts, fostering strong relationships• Implement account strategies across onboarding and adoption• Facilitate business reviews to track success and address risks• Coordinate efforts between Customer Success and other departments• Identify and counter early signs of account risks proactivelyRequirements:• 7+ years in customer success or account management• Experience with enterprise and complex stakeholder dynamics• Effective project management and communication skills• Ability to thrive in changing, fast-paced scenarios• Team-oriented approach with strong influencing skillsHarness your project management and communication skills to impact enterprise relationships in this essential customer-centric role.#J-18808-Ljbffr