Shape the future of customer service as the Customer Operations Leader at Indigo. This role focuses on enhancing store operations and building high-performing teams through effective coaching.As a Customer Operations Leader, you'll ensure a seamless omni experience for customers while setting sales targets. You will drive team performance and encourage a culture of learning and flexibility, supporting new technologies and community initiatives to enrich customer engagement.Key Responsibilities: • Coach Customer Experience Representatives on service standards • Advocate for intuitive customer decision-making • Lead operational activities to boost sales and profitability • Facilitate technology adoption and training • Ensure compliance with health and safety practicesRequirements: • 1-2 years of experience in operations or customer service • Proven team leadership and development skills • Understanding of health and safety standards in retail • Strong organizational and strategic planning abilities • Fluency in both French and English for roles in QuébecEnhance operations and customer engagement while championing Indigo's values. #J-18808-Ljbffr
Lead Customer Operations At Indigo
INDIGO
central foothills (sundre), central foothills (sundre)
Published 20 days ago
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