Job Scope Support the management of the programme’s participant cohort, including tracking enrolment, participation status, and programme reward milestones Maintain accurate records of participant onboarding, progress, and engagement Manage and resolve escalated enquiries from programme participants and clinical partners regarding application processes, rewards, and other programme-related matters Coordinate logistics related to programme activities (recruitment and implementation), pilot touchpoints, and follow-ups Provide first-line support for the digital platform and troubleshooting assistance to users Serve as the liaison between the programme partners, effectively triaging and routing programme-related enquiries to appropriate stakeholders Support all administrative documentation related to the programme Ability to support execution of basic marketing initiatives, preparation of participant communications (e.g. emails, messages, reminders) and track engagement metrics Support ad‑ho operational tasks to ensure smooth day‑to‑day running of the programme Requirements Diploma or Bachelors in Public Health, Business Administration, Health Sciences, Marketing, Communications, or related field Minimum 3 years of experience in operations, project coordination and/or customer/client facing roles Strong organisational and coordination skills, with ability to manage multiple workstreams (implementation logistics and participant cohort management) concurrently Good written and verbal communication skills, especially in responding to participant queries Good digital literacy and an aptitude in learning new technologies Strong competency in Microsoft Office applications, particularly Excel and PowerPoint Exposure to marketing and ops tools such as Canva and FormSG, etc. Experience supporting digital platforms, programmes, or pilots will be an advantage Familiarity with health applications, wearable devices, or digital onboarding processes Location: Outram ParkContract Duration: 10 MonthsSalary: $17/HWorking Hours: Mondays to Fridays (office hours) #J-18808-Ljbffr