Our client, a leading organization focused on Enterprise Digital & AI Enablement and operational excellence, is seeking a Business Consultant - Business Discovery & Optimization. This role will drive process improvement initiatives by leveraging business analysis, process engineering, and data-driven insights to enhance operational efficiency and client/employee experience. The position involves collaborating with cross‑functional teams, designing future‑state processes, and supporting transformation initiatives across the organization. This is a 6 months contract role with a hybrid work model.ResponsibilitiesIdentify opportunities within operational processes and deliver actionable insights to improve client and frontline experienceDevelop current and future state process maps (high‑level and detailed) to support process optimization initiativesFacilitate stakeholder collaboration sessions (e.g., workshops, brainstorming) using virtual toolsMust‑Have Skills3+ years of experience in process engineering using Lean and/or Six Sigma methodologies3+ years of experience with Microsoft Visio and Microsoft O365 Suite2+ years of experience with collaboration tools such as FigJam or MuralStrong ability to translate high‑level concepts into detailed process mapsExperience designing future state processes based on solution ideationSolid understanding of tools and techniques for identifying, analyzing, and resolving operational/process issuesNice‑to‑Have SkillsExperience in financial services or banking environments (call centers, back office, or branch operations)Knowledge of change management principles and people impact strategiesLean Six Sigma Green Belt certificationIf you are interested and qualified for this opportunity, please send your updated resume in MS Word format to . For other opportunities, please visit