Drive excellence in alternative lending and insurance as a Senior Vice-President. Lead strategic initiatives in a permanent, full-time role located in British Columbia.You will spearhead operations in the Member Services Centre and other channels, focusing on enhancing financial performance and member satisfaction. This position requires a deep understanding of contact centre operations and a commitment to fostering inclusive environments. You'll implement transformational projects and drive data-informed decision-making for outstanding service delivery.Key Responsibilities:• Lead operational strategies for lending and insurance• Champion high-quality, digitally-enabled member services• Drive performance improvements across multi-channel environments• Ensure effective compliance and risk management• Translate enterprise strategies into divisional actionsRequirements:• Minimum 10 years in leadership within financial services• Deep expertise in contact centre and lending operations• Proven ability to lead complex change initiatives• Strong compliance and risk oversight experience• Exceptional interpersonal and leadership development skillsEnhance member experiences through strategic leadership and operational excellence in diverse financial service channels.#J-18808-Ljbffr
Senior Vice-President For Alternate Channels
VANCITY
vancouver, vancouver
Published 27 days ago
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