You’ll be joining CIBC’s Identity Operations and Service Excellence team, accountable for maintaining and supporting CIBC's Enterprise Identity Infrastructure. Services that the team is accountable for include Active Directory, Entra ID, Radiant Logic Virtual Directory Services, Entra connect, Quest Active Roles Server, SSO services, Azure MFA, Entra Connect, Conditional Access Policies, and File & Data Governance. You’ll be responsible for maintaining the non-production and production infrastructures and applications and day-to-day operational activities, manage escalations and modify established procedures / approaches to suit specific situations including 24 x 7 support and coordination of recovery efforts. Please note that this role has a requirement for on-call support (on a rotation) to ensure 24x7 support is maintained. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. How you’ll succeed Production Support- Investigate and define operational issues and prioritize based on severity, risk and/or strategic business needs. Manage issue logs and ad-hoc requests. Design and implement solutions to prevent recurrence with the end goal of ensuring clients satisfaction. Stakeholder Management- Work as a regular liaison with business partners, technology partners, senior management team, internal and external clients. Ensure internal clients are well-informed of the team mandate and nature, including relevant policies and standards changes. Promote and support the concepts, products and services of the Identity Services teams. Projects Delivery- Act as subject matter expert in the assessment of impacts for planned system changes and projects, ensuring compliance with relevant organization standards (Business, Continuity, Security, Compliance, and Privacy) develop and maintain productive relationships with Technology, QA, Project team and others. Research, analyze and support the development and implementation of new and/or revised policies, procedures and standards. Investigate, analyze and provide recommendations on issues and system outages. Provide consulting, solutioning and testing for select base and project intake work. Who you are You can demonstrate 5 years experience in. Implementing and supporting Active Directory and Entra ID backend infrastructure . You can also demonstrate knowledge and expertise with Active Directory related 3rd party tools for monitoring/logging/security, Entra connect, creating scripts and building automation using PowerShell. Experience in Operations and Security, with single sign-on services Saml/OAuth/OpenID, Radiant Logic Virtual Directory Services, Quest Active roles server, certificate management, LDAP, DNS, GPO management, MFA, conditional access policies. Must have experience in managing and maintaining windows servers. You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it's the right thing to do. You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference. You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity. You love to learn. You're passionate about growing your knowledge. You have a strong sense of curiosity. You’re a certified professional. Bachelor’s degree or equivalent in Computer Science or Technical discipline. Values matter to you . You bring your real self to work and you live our values - trust, teamwork, and accountability. #J-18808-Ljbffr