Security Clearance: Must be eligible for up to a Top-Secret Security Clearance Job Overview We are seeking a highly organized IT Support Specialist with a keen understanding of modern IT practices. In this role, you will leverage your experience and judgment to triage requests, troubleshoot effectively, and identify recurring issues to implement permanent fixes. We value creativity and latitude, especially when it comes to improving workflows, documentation, and the overall user experience. Key Responsibilities Providing on-site support with desk-side troubleshooting, walk-up assistance, and support for meeting rooms/conferencing in the Kanata office. Triage and resolve hardware, OS, network, and application issues with clear documentation. Provision, configure, and maintain a diverse fleet of mobile and laptop assets using Microsoft Intune and dedicated MDM platforms ; manage onboarding/offboarding and hardware inventory. Utilize ticketing systems and Mobile Device Management (MDM) tools to ensure predictable resolution times and device compliance. Escalate complex incidents and coordinate with Security, IT, and external vendors. Update knowledge base articles and identify root causes for recurring problems. Compliance Support ISO-27001, UK Cyber Essentials, and NIST 800-53 through process hygiene, access controls, and mobile security policy enforcement. Partner with Legal and Finance to manage vendor lifecycles, licensing, and supply chain integration. Assist in moving toward a Zero-Trust architecture by maintaining device posture and access hygiene. Support cloud-based infrastructure and services within the AWS environment . Qualifications 8+ years of strong troubleshooting skills in Windows, macOS, VPN, Wi‑Fi, and conferencing tools . Hands‑on experience with Microsoft Intune or similar MDM solutions for endpoint management, application deployment, and policy enforcement. Familiarity with AWS console management and basic cloud administration. Proven ability to run clean workflows in ManageEngine for ticketing and asset tracking. Comfortable with endpoint and mobile hygiene, working alongside tools like CrowdStrike Falcon to secure the fleet. Reliable and calm under pressure, with a focus on consistent outcomes. A passion for automation, improving documentation, and constant learning. Nice to have: Scripting in either PowerShell, Shell, or Bash. #J-18808-Ljbffr