# Customer Success ManagerSugerBe an Early ApplicantFull TimeHybridVancouver, BCPosted Today## Resume Keywords to IncludeMake sure these keywords appear in your resume to improve ATS scoringAWSAzureSnowflakeB2BSign up free to auto-tailor your resume with all these keywords and get a higher ATS score## Job DescriptionFirst, what we’re actually doingSuger helps revenue teams sell more effectively by simplifying the workflows required to buy and sell through cloud marketplaces. We make it easier for our customers to transact, manage, and grow deals across AWS, Azure, Google Cloud, Alibaba, Oracle and Snowflake, creating a smoother buying experience for their customers.We’ve grown quickly by becoming the end-to-end orchestration system for the fastest growing sales channel (B2B Cloud Marketplaces) leveraging AI and integrations with core systems.Today, we work with over 250 B2B customers, ranging from large enterprises like Snowflake and Intel to fast-growing startups like Glean and Vanta.Why this role existsOur customers rely on Suger for mission-critical revenue workflows, and Customer Success plays a central role in ensuring these workflows are implemented correctly, adopted fully, and scaled intelligently.As a Customer Success Manager, you will own the full customer implementation lifecycle and act as the primary driver of customer enablement, adoption, and long-term success. This role sits at the intersection of:Implementation ownershipCustomer training and enablementAI-driven execution and product learningYou will not only onboard customers - you will teach both customers and Suger’s AI agents how to execute cloud marketplace workflows effectively, ensuring learnings are captured, systematized, and reused at scale.This is a hands-on, technical, and systems-oriented role designed for someone who enjoys building repeatable processes and shaping how a product learns from real customer behavior.We work in a hybrid model with 4 days per week in our Downtown Vancouver office.#J-18808-Ljbffr