About the Opportunity The Senior Analyst, Operational Innovation is an execution-focused delivery role within the Operational Innovation & Enablement group. The role supports the delivery of operational development and readiness initiatives across RBC CM COO through process and opportunity assessments, solution development, continuous improvement, and knowledge management. The individual translates business requirements into innovative functional solutions, operating collaboratively within established governance frameworks and strategic directions. Responsibilities Support structured operational assessments and process discovery. Leverage/document current-state workflows and evaluate processes against standardized criteria including volume, complexity, rules-based logic, exception handling, and integration requirements. Contribute to business case development and ROI analyses for operational development initiatives, applying the team’s frameworks and prioritization criteria. Design and build operational solutions with end-to-end accountability for the delivery of assigned initiatives. Develop dashboards, desktop productivity tools, workflow automations, and low-code/no-code solutions, working with relevant stakeholders to define integration requirements and data flows. Lead testing and production deployment of solutions, including translations into operational procedures, system configurations, and job aids. Partner efficiently with relevant stakeholders to gather requirements, coordinate delivery activities, and communicate solution designs to technical and non-technical audiences. Track performance of processes and solutions against KPIs such as cycle times, exception rates, and processing accuracy. Support the function’s continuous improvement agenda and contribute to benchmarking activities and knowledge-sharing. Adhere to governance standards and change management processes, support risk reviews, and maintain audit-ready documentation for all assigned delivery activities. Qualifications Education: Bachelor’s degree in finance, Business Administration, or a related field. Experience: 3–5 years of progressive experience in operations, process improvement, continuous improvement, program delivery, or a related discipline in a complex enterprise or financial services environment. Stakeholder management and communication: Excellent written and verbal communication skills; proven ability to manage cross‑functional stakeholder relationships and communicate effectively at senior levels. Analytical thinking and business judgment: Data‑driven approach to problem‑solving. Technical Skillset (Preferred) Microsoft Office Suite (Excel, PowerPoint, Word) expertise. Business intelligence and dashboarding using Tableau or Power BI. Data preparation and transformation experience (Excel, SQL, Alteryx, DBT, Python). Data modeling and analytics experience on platforms such as Databricks or Snowflake. Understanding of ETL/ELT pipelines and data quality principles. SQL and database querying. Low‑code/no‑code platform experience (Power Automate, Zapier, etc.). Python scripting for automation and integration. Nice-to-Have Experience in financial services or a regulated industry; capital markets knowledge a particular asset. Exposure to continuous improvement methodologies such as Lean or Six Sigma. Experience contributing to business case development and ROI quantification. Version control and basic DevOps familiarity (Git, CI/CD). Business process modeling skills (BPMN, swimlane diagrams, flowcharts). RPA skills (UiPath, Blue Prism, Automation Anywhere). API and integration basics (RESTful APIs, webhooks). Cloud platform basics (AWS, Azure, GCP). Benefits A comprehensive Total Rewards Program including bonuses, flexible benefits, competitive compensation, commissions, and stock where applicable. Leadership coaching and opportunities for professional development. Impactful, challenging work in a dynamic, collaborative, high‑performing team. Flexible work/life balance options. Opportunities to take on progressively greater accountabilities. Access to a variety of job opportunities across the business. Job Skills Client Counseling Commercial Acumen Decision Making Group Problem Solving Long‑Term Planning Organizational Change Management Solutions Development Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W, TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: CAPITAL MARKETS Job Type: Regular Pay Type: Salaried Posted Date: 2026‑05‑12 Application Deadline: 2026‑05‑26 #J-18808-Ljbffr