About Our Company Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness. We operate 1,200+ domestic locations and 50+ international stores, including specialty concept locations for the NBA, NHL, Paris Saint‑Germain, and numerous MLB teams. The company is expanding to become the largest licensed brick‑and‑mortar sports retailer worldwide. General Position Summary Store Managers are the heart and soul of the Lids brand, fostering passion for sporting and fashion goods while ensuring superior customer service. Managers are accountable for all aspects of store performance, creating a fun and inclusive environment for the team, and delivering exceptional customer service. Principle Duties and Responsibilities People & Training Development Manage the store’s hiring strategy, including planning needs, recruitment strategy, projected turnover, and leaves of absence. Assist the market’s Authorized Trainer in coordinating onboarding for new team members. Engage team members by creating a fun and productive environment and helping them understand how their work supports company objectives. Contribute to a respectful and inclusive team environment by establishing supportive working relationships and adhering to Lids Brand Standards (e.g., company dress code). Approve time‑off requests, shift swaps, and update team member records as needed. Lead and monitor ongoing training strategy, including training for non‑Keyholders, process changes, promotions, or new programs. Address all employee concerns or issues, partnering with internal support when appropriate. Drive team engagement by providing recognition, continuous check‑ins, and performance management documentation. Collaborate across store channels and districts using company Discussion Boards or district and regional chat platforms. Customer Experience Lead and execute Selling 101 strategy to achieve KPIs, sales targets, and deliver exceptional customer service. Resolve customer feedback and address issues in the moment, including escalations and urgent requests. Manage and direct in‑store team members to ensure optimal customer service and support overall store operations. Ensure every customer is offered the opportunity to participate in Lids’ membership programs or special offers. Operations Manage team compliance within scheduling and payroll processes to align with policies, procedures, budgets, and applicable law. Plan, prepare, and manage the schedule based on team qualifications, availability, and performance. Manage business disruptions and maintain operational continuity during store closures or employee absenteeism. Execute operations‑focused company‑level directives, promotions, and initiatives. Adhere to the Policies & Procedures Manual to maintain a safe work environment. Maintain store technology and equipment (MPOS, Lids Custom, etc.) by conducting daily audits and facilitating necessary updates. Maintain store facilities, supplies, and services by executing service requests and replenishing supplies. Effectively manage cash, including accurate opening and closing of the till and consistent bank drops. Prepare store for inventory audits and support their execution to ensure inventory accuracy. Product & Inventory Management Drive overall store product strategy, overseeing receiving, processing, merchandising, and product disposition. Strategically organize the backroom to maximize efficiency and productivity. Ensure product integrity according to vendor‑specific regulations and special release dates. Lead execution of weekly markdowns and markups to ensure proper pricing. Monitor sell‑through and manage inventory levels to maintain accuracy. Manage transfers or ship‑backs according to company standards. Execute optimal layout and visual merchandising strategy, including window activations and seasonal merchandise changes. Maintain the look and feel of the store through day‑to‑day visual merchandising actions. Execute special pricing signage and promotional presentation adjustments during operating hours. Job Required Knowledge & Skills A two‑year post‑secondary education and one‑year related experience, or equivalent combination. Established ability to produce sales results while minimizing loss. Proven supervisory skills, with capacity to deliver training material and assess retention. Strong interpersonal and communication skills. Ability and willingness to travel overnight for training and business meetings. Ability to work varying days and hours based on business needs and maintain an excellent attendance record. Reports To District Sales Manager Pay Transparency Statement The hourly range for this position is $20.00 - $21.00 , which represents base pay only. The base pay offered will consider internal equity and may vary depending on the candidate’s geographic region, job‑related knowledge, skills, scheduled hours, and experience. A monthly store performance bonus may be provided. Full‑time employees are eligible for medical, dental, vision, RRSP with employer match, paid time off, and more. A cell phone stipend may be provided in certain geographic areas as required by law. Employment Requirements Candidates must possess the experience, skills, physical abilities, and qualifications, with or without reasonable accommodation, to perform the essential duties of the role. Candidates must be legally authorized to work in the United States. Current or future employment‑based visa sponsorship is not available for this role. Equal Employment Opportunity We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. #J-18808-Ljbffr