Excel in your career as the Customer Experience Leader at Indigo. You’ll coach teams, manage omni processes, and contribute to a high-quality customer journey.In this crucial role, you will lead customer-focused initiatives, including coaching CERs and refining inventory processes. Your contributions will enhance overall customer satisfaction, while your leadership will strengthen team dynamics and encourage proactive engagement. You will play a key role in implementing and supporting innovative solutions that meet customer needs.Key Responsibilities:• Mentor Customer Experience Representatives on service protocols• Implement strategies for sales and performance targets• Place customer needs at the core of all decisions• Identify operational improvements for better service• Support new tech implementations and trainingRequirements:• 1-2 years of related experience in customer service• Leadership experience in a previous role• Understanding of applicable health and safety regulations• Strong agility in priority planning and execution• Bilingual skills required in QuebecEnhance customer satisfaction and operational excellence while cultivating an inspiring team culture at Indigo.#J-18808-Ljbffr
Customer Experience Leader At Indigo
INDIGO BOOKS & MUSIC
red deer, red deer
Published 21 days ago
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