Position Overview Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They emphasize department and product knowledge, provide information on product features, and are familiar with related items to sell an entire project. They greet, engage, and thank each customer in the department and provide basic service in adjacent departments. Focus is on customer service and solving customer needs. Key Responsibilities Ensures Customer Satisfaction Follow Home Depot’s GET Model of customer service including Greeting, Engaging, and Thanking the customer Actively seek customers throughout the store and escort them to appropriate merchandise, regardless of department Ask open‑ended questions about the customer’s projects to determine their needs and level of expertise Promote services offered such as Special Services, Tool Rental, Pro Desk, Pro Services, etc. Drives Sales Discuss available options (good, better, best) and suggest related items or services outside of department that the customer may need Educate customers about the whole project Use empowerment program when necessary to satisfy customers Execute daily stock maintenance: products are signed, displayed, and kept clean Builds Skills and Knowledge Maintain knowledge of all products in the department and adjacent departments Proactively seek knowledge on all products and services Maintains Safety and Security Follow all safety policies and procedures, Loss Prevention policies and procedures Competencies Communicates Effectively Customer Focus Skills Interpersonal Skills Direct Manager / Direct Reports Department Supervisor Travel Requirements No travel required Physical Requirements Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items Working Conditions Working within a flexible schedule that may include evenings and weekends Warehouse environment that can be dusty and noisy Doors are frequently open, causing drafts and interior temperature changes Minimum Education High School Diploma or equivalent Minimum Years Of Work Experience 1 to 2 years Retail or Trade experience an asset #J-18808-Ljbffr