Overnight Bilingual (Fr/En) (Client Experience Center) Ottawa, Customer Care Advisor - June Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high performing culture. Looking for a hybrid role? We have the job for you! Hybrid means we are flexible on where you work during the week, with a minimum office presence required. What You Will Be Doing You’ll use the knowledge of our products and services to lead interactions with our Canadian Banking customers to offer them valuable advice. Take inbound phone calls from our customers and branches to provide useful information and ensure customer satisfaction. Identify customer banking needs, provide customized solutions by using accessible resources, navigate through multiple systems. Respond to complaints and walk customers through basic troubleshooting or set up processes. Skills and Traits – What You Bring and What You Will Learn You’re passionate about customer service and have experience in customer-focused roles. Your self‑directed, performance‑oriented approach will allow you to resolve immediate customer enquiries, and your natural curiosity will help identify new opportunities to maximize the customer experience. You know your way around a computer and can easily multitask between numerous internal platforms. You have a high school diploma (or a recognized equivalent). You’re comfortable connecting with customers over the telephone to make the customer experience uniquely personal and champion the Scotiabank brand. Perks You Can Look Forward To Employee banking fees privileges. Pre‑assigned allotted personal days to help with personal and cultural commitments. An extensive suite of customizable benefits. Opportunities for long term savings (employee share program, RRSPs, pension). Access to thousands of internal learning courses. Global tuition program. Must be available to attend training for a total of 11 weeks. Work Schedules & Shifts We are seeking flexibility from candidates; work schedules can be anytime within our hours of operation (24/7). Currently, we are seeking candidates available for shifts between the hours of Tuesday to Saturday 11:00 pm‑7:00 am (EST). Location Canada – Ontario – Ottawa Our Customer Contact Centre is located at 1870 Alta Vista Drive, Ottawa, ON, K1G 6R7. Position Start Date: February 10th, 2025. Position Status: Full‑time (37.5 hours). If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or assistive technology) during the recruitment and selection process, please let our Recruitment team know. #J-18808-Ljbffr