1Click Energy Solutions is seeking an experienced, organized, and leadership-driven Operations Manager to oversee day-to-day service, installation, dispatch, and operational activities in our London, Ontario location. This role is responsible for leading field technicians, managing workflow, ensuring high-quality customer service, and maintaining operational efficiency. Key Responsibilities Oversee daily HVAC service and installation operations Manage, mentor, and support HVAC technicians and administrative staff Maintain and optimize staffing schedules, dispatching, and workload planning Oversee inventory, equipment, and fleet management Resolve escalated customer issues and support customer service excellence Collaborate with management on budgeting, forecasting, and departmental planning Develop and implement operational processes and improvements Support hiring, onboarding, and performance evaluations Maintain accurate records, reports, and compliance documentation Required Qualifications 3+ years of experience in HVAC industry operations, service management, or leadership Strong understanding of residential and/or commercial HVAC systems Experience managing teams in a service-based environment Excellent organizational, leadership, and communication skills Ability to manage competing priorities and meet deadlines Strong problem-solving, decision-making, and conflict resolution abilities Proficiency with scheduling, dispatch, or CRM software Valid Driver’s license Preferred Assets (Optional) Project management experience Experience in estimating, quoting, or job costing HVAC trade certification an asset (G2, 313D, 313A, or similar) Training in health & safety (WHMIS, Working at Heights, etc.) #J-18808-Ljbffr