Position Overview The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World‑Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will report to the Area Director, Venues or RVP, Venues.Key Job Responsibilities Financial Management and ReportingDrive results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.Achieve ENCORE’s financial goals for the location(s) by effectively managing labor, equipment sub‑rentals and other costs.Understand and utilize operational and financial reports and complete standard and ad‑hoc reports accurately and on time.Utilize the company billing system to coordinate invoicing activities and ensure billing is reviewed and approved by clients.Create sales forecast at the home location, ensuring they are accurate and submitted timely.Participate in business review presentations as needed in collaboration with regional management.Review and manage location P & L and develop action plans to address deficiencies and grow the business.Confirm venue partners process all payments to ENCORE in a timely basis.Operations ManagementPerform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed.Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards.Anticipate equipment challenges and changes in a timely and professional manner.Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.Share labor and equipment efficiently within the local market.Attend all operational venue meetings such as daily stand‑up meetings with venue operations staff.Sales ManagementWork with Regional Sales Director to create effective sales strategies to maximize revenue per event for assigned customers, including upsell and cross‑sell opportunities.Prepare and deliver compelling presentations that convey the value of PSAV and effectively solve customer challenges.Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through venue booking system, or other sources as assigned.Attend site visits, pre‑conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.Collaborate with vendors and other departments/divisions of the company to capture and service events.Understand event cost structure and incorporate into solution designs according to established profitability guidelines.Attend customer meetings, understand their goals and respond to their questions, concerns, and challenges.Maintain accurate customer information in the Customer Relationship Management system (CRM) at all times.Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.Present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.Customer ServiceDeliver World‑Class Service by cultivating and maintaining relationships with customers, venue personnel and various ENCORE supporting functions and departments.Oversee personnel to assist with event execution.Exceed expectations and needs of internal and external customers.Meet with guests on site to confirm that their needs are met and that equipment setup is accurate and working properly.Monitor small to medium sized events and check in on customers throughout the day.Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.Technical AbilityUnderstand and oversee the technical aspects of the job and apply basic to advanced troubleshooting and problem‑solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner.Effectively utilize applicable company computer systems.Act as on‑site technical expert as needed for events.Assist on the floor with operations as needed.People DevelopmentValue people by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.Manage performance, address employee concerns, maintain adequate staffing levels, and facilitate team development.Manage human resources activities including selection, performance management, and learning.Provide focused and continued coaching to develop the skills of team members.Train employees on ENCORE standards for service and equipment, and verify they are properly trained on company computer systems.Recommend team members for training opportunities as needed.Job QualificationsHigh School Diploma is required. Bachelor’s degree is preferred.3+ years of audio‑visual experience.1+ years of supervisory experience.2+ years of customer service or hospitality experience is preferred.Sales experience is a plus.Working knowledge of audio‑visual equipment in a live show environment.Proficiency with the use of computer hardware.Proficiency with computer software and programs, including the Internet and Microsoft Office.Effective leadership abilities and customer satisfaction focus.A valid driver’s license is required for team members who may operate company vehicles.Competencies (by Core Values) Deliver World Class ServiceHospitalityOwnershipDo the Right ThingManage AmbiguityDrive ResultsDirects WorkAchieves GoalsSee The Big PictureFinancial AcumenValue PeopleBuilds Effective TeamsSalary Pay Range $60,000 – $70,000. Compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. Some positions may also be eligible for other compensation such as potential overtime, bonuses or incentives.Work Environment Hotel / convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. Working conditions vary between moderately quiet to noisy volumes. Team members will use high‑end audio‑visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times include irregular hours and on‑call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.#J-18808-Ljbffr