Woodbine Toyota, a successful franchised dealership is looking for an experienced Service Appointment co‑ordinator to join our team in Etobicoke. Our front line staff are an integral part of our day‑to‑day business. The Appointment Co‑ordinator is responsible for being a customer‑facing member of the Service Team. Benefits A wide loyal customer base with Canada's largest retail automotive manufacturer. A very competitive compensation plan with health and dental insurance. Employee pricing on vehicles, services, and accessories. Hosted social events throughout the year, such as lunches & BBQs. A leadership team that trains and mentors its staff to ensure success for new team members. A fun place to work! Dental care Disability insurance Employee assistance program Extended health care Paid time off Responsibilities Contact and set appointments with customers based on incoming calls, outbound ‘list’ calls, and response to online bookings. Book appointments for customers who missed their appointment or who declined prior work as per lists provided. Aid the advisors in following up customers within 24 hours of the service or repair to elicit a TSR survey response. Keep the appointments up to date within the DMS. Receive payment from customers for service invoices or parts invoices using the payment options established by dealership management and based on company policy. Keep current on all new technical bulletins and open recall campaigns. Other duties as assigned by management. Qualifications 2‑4 years experience. Excellent time and people management skills. Strong organizational skills and attention to detail. Able to work well with a team. A desire to achieve the very best in customer service and teamwork. Pay $18.50 per hour Location & Commute Etobicoke, ON (required) Woodbine Toyota is committed to accommodating any applicant with a disability, as required by law, during the recruitment, assessment and selection process. Please notify us if you require accommodation. #J-18808-Ljbffr