IT Service Analyst Provincial government agency client, downtown Toronto.This role provides a strong foundation for growth within IT Service Management, Asset Management, or broader IT roles, and provides exposure to IT Service Desk operations, device lifecycle management, and data-driven asset management.Job Type: Temporary.Initial Term: From June 8 for approximately 6 months, with possibility of direct-hire.Existing Vacancy: Yes.Compensation: $35.71 per hour.Regular Work Hours: 7.0 hours per day not including 1 hour unpaid lunch break, to be worked during regular business hours, Monday to Friday (35 work hours per week).Work Location: 100% onsite at client's downtown Toronto office on PATH and near TTC station.Ergonomic Requirements: In addition to regular desk work, ergonomic requirements may include light to medium weight lifting, bending, crouching, overhead reaching, pushing or pulling a trolley, handling small tools, walking across and between floors or to the loading dock, and other ergonomic activities related to maintenance and installation of IT equipment.Responsibilities SummaryPerform IT Service Desk Analyst and IT Asset Management functions in a hands‑on, detail-driven IT operations role. Support end users, technicians, and IT operations through structured asset handling and technical preparation work, while owning control, accuracy, and lifecycle of IT assets.Support day to day IT Service Desk operations as required. Work closely with Service Desk Analysts and field technicians to support issue resolution and deployments.Provide technical support related to devices, hardware swaps, and equipment readiness. Ensure service requests related to equipment are fulfilled accurately and on time.Manage IT assets assigned to both core EUS and CPS environments.Manage end to end lifecycle of IT assets, including laptops, mobile devices, peripherals, and accessories. Maintain accurate and reliable asset records in asset management systems.Pull inventory and stage equipment for technicians based on service requests and projects. Receive equipment from technicians and end users and inspect returned equipment. Prepare laptops and mobile devices for next use, including imaging or resetting, configuring, patching, and quality checks, and ensure devices meet build and security standards before deployment or redeployment.Place assets into correct storage locations following defined standards. Keep storage areas organized, secure, and audit ready. Assist with tracking and upkeep of equipment in meeting rooms and other designated sites. Coordinate repairs, replacements, and refresh activities for shared space equipment.Reconcile physical assets against system records and resolve discrepancies. Track assets through end of life and follow approved disposal and recycling processes. Ensure disposals are documented and compliant with policy.Forecast equipment needs based on usage, lifecycle, and upcoming demand. Initiate procurement processes for new or replacement equipment using established procedures.Use Excel to analyze asset data and perform structured analysis, identifying trends, gaps, risks, and improvement opportunities.Additional IT service desk and IT asset management responsibilities as required.Qualifications Education: Post secondary education in IT, computer systems, or related field.Professional Credentials: Relevant professional certifications are an asset.Preferred Work Experience: At least 3+ years of progressive experience at a Tier 2 helpdesk and IT asset management level.Preferred Sector Experience: IT support experience from an ERP level organization preferred.Technical and Language Skills RequirementsDemonstrated familiarity with industry standard IT Service Desk tools and asset management systems.Advanced MS Excel knowledge, including formulas, pivot tables, lookups, and data analysis (will be tested).Strong English conversational skills suitable for a diverse range of audiences, and professional telephone manners.Task‑Based Qualifications and Additional AttributesDemonstrated record of professional conduct and character. Responsible, reliable and works to deadlines.Focused and able to work effectively with minimal direction and supervision, to prioritize tasks effectively, and to manage volume targets and due dates.Proficient de‑escalation skills. Ability to surmount internal and external job pressures. Excellent listening skills, and the ability to provide and receive effective feedback.Proven ability to professionally handle confidential information and exercise good judgement in the interpretation and application of instructions and organization policy.Superior attention to detail, and organized, methodical approach to completion of tasks.Demonstrated ability to work well both independently and collaboratively, and in an advisory capacity, and liaise effectively with a wide and diverse range of internal and external stakeholders.Additional RequirementsMust be legally entitled to work in Canada, providing satisfactory documentation upon request.Ability to work 100% onsite, abiding by organization health and safety policies.Ability to promptly provide 3 recent, qualified employment references upon request who are available to speak with either Marberg or Marberg's client.Ability to declare personal Non-Conflict of Interest in execution of assignment responsibilities.Ability to complete a satisfactory Provincial Government security check, possibly including a Fingerprint Check, prior to assignment start. Please note that Marberg will reimburse for the cost of the security checks upon confirmation of assignment start and submission of approved expense receipts.Provision of certification of AODA and OHSA online training course completion prior to assignment start.Satisfactory Background Checks, Technical Skills Evaluations, Interpersonal Skills Assessment, and Employment References as required.#J-18808-Ljbffr