The incumbent is responsible for supporting clients throughout their purchasing process for ceramics, plumbing accessories, countertops and installation materials. Service Sales Status Permanent Work location Dix30 Boutique Workspace Posting date April 14, 2025 Responsibilities: Assist clients visiting the boutique while respecting whether the client belongs to a colleague, comes from the professional program or is related to commercial projects. Answer incoming calls and emails. Participate in the design planning of client spaces based on their needs and budget by advising on various products (tiles, countertops, fine plumbing, heated floors and installation materials). Advise clients on quantity calculations and reserve products in the computerized system according to internal practices. Participate in training provided by suppliers, designers and Céragrès on products, as well as any other training related to improving responsibilities and or business processes. Prepare quotes and estimates for clients using the computerized order system. Participate in the development of new clients (prospecting designers by phone, networking, participating in in store design events and interacting with designers). Assist in organizing samples in the appropriate areas in the boutique, labeling panels, cleaning, etc. Maintain the showroom in impeccable condition. Participate in preparing returns received in the boutique for shipment to the Céragrès warehouse. Process orders and enter them into the system (SAP). Convert quotes into orders. Follow up on orders to ensure delivery timelines are met. Assist colleagues in order to better serve clients. Validate inventory stock levels. Coordinate product deliveries to clients. For plumbing and countertop products, communicate directly with the relevant suppliers. Perform any other related customer service tasks to ensure a consistent, efficient and high quality customer experience. Requirements: Completed high school diploma; any training in sales, customer service or a related field is an asset. Minimum of 3 years of relevant experience. Previous experience in sales or customer service (a strong asset). Excellent communication and interpersonal skills. Strong customer service orientation and commitment to client satisfaction. Ability to identify client needs and propose appropriate solutions. Strong negotiation and closing skills. Organizational skills, autonomy and strong ability to manage priorities. Team spirit and ability to collaborate with various stakeholders. Dynamic, personable and professional attitude. Knowledge of basic computer tools (Microsoft Office suite, point of sale systems or CRM). Bilingualism (French and English), spoken and written. Benefits: Disability Insurance Extended Health Insurance Life Insurance Paid Time Off Company Events Employee Assistance Program #J-18808-Ljbffr