Senior Service Delivery Specialist, Enhanced Operations Service Senior Service Delivery Specialist (SDS) plays a pivotal role within the SAP GCO – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Global Cloud Operations. What you’ll do Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations. Serve as an escalation point for technical issues related to the EOS customer landscape. Act as the primary contact from the EOS delivery teams in the different service areas – Service Request Fulfilment, Incident Management, Event Management and Problem Management. Solid hands‑on experience with SAP technologies such as SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText, etc. Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines. Solid expertise and hands‑on experience in SAP Technologies and Products (SAP certification preferred). Proven ability to manage operational tasks, handle customer escalations, and drive process improvements. Ability to thrive in a high‑pressure environment and consistently add value to customers and the organization. Extensive experience collaborating with cross‑cultural teams, both international and virtual, to achieve seamless project delivery. Collaborate with Product Development and support for roadmap, feature and bug fixes. Proficient in analytical and solution‑oriented thinking. Excellent written and verbal communication skills in English. What you bring Bachelor’s degree or higher in Computer Science, Engineering, or Information Management. 9+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS). Minimum of 5 years of experience in a technical role, managing a variety of SAP products running on SAP HANA/Sybase. Advanced technical background in Linux‑based server operating systems. Project management skills to efficiently handle customer projects and resolve issues (desirable). Compensation Target range: 145,000 - 195,000 CAD. Equal Employment Opportunity Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status or disability, in compliance with applicable federal, state, and local legal requirements. #J-18808-Ljbffr