Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture. The Information Technology (IT) department manages Tangerine’s technology and computer infrastructure, supporting business systems across Core Banking Server Systems, VMware Infrastructure, Contact Center VDI Management, End‑User Technical Support, Mobile Management, Network Management, Voice and Data Communications, Business and Web Applications, and Strategic Technical Planning. Roles & Responsibilities Administration, maintenance and technical support of Enterprise Active Directory, CyberArk and all the Microsoft suite of products (SCCM, SCOM, Office 365, Orchestrator). Administration, maintenance and technical support of the Trellix (McAfee) Endpoint Advanced suite of products. Assist with the selection, design, build, and implementation of new Windows‑based applications and operating system technologies, supporting Tangerine standards and usage guidelines. Assist with the administration and maintenance of an Enterprise Active Directory environment. Assist with forecasting Windows capacity requirements based on business and internal IT infrastructure growth. Provide 24x7 support for Windows Server applications in a production environment as required. Maintain control software/Agents (Trellix, CrowdStrike, Tenable, Tanium, SysLog, NTP, etc.) to ensure they are up‑to‑date and reporting correctly. Administration, maintenance, optimization, operating system patch management and technical support of the production and development environments. Continuously work on identified vulnerabilities to keep systems secure and up‑to‑date. Ensure availability, reliability and scalability of all Windows servers, including application, file and print and BCP and other servers; perform periodic failover tests for applications to ensure they are tested for DR scenarios. Evaluate and recommend server‑based solutions to meet changing business requirements, allowing staff to work and support the business remotely. Coordinate and ensure compliance with Windows Server disaster recovery and contingency plans to assure rapid recovery in the event of an emergency or disaster. Actively participate in the evaluation and selection process for new infrastructure supporting applications. Required to be available outside normal business hours and to carry a mobile phone for 7x24 support issues, including on‑call responsibilities. Other duties as assigned. Qualifications University or College Degree. 5+ years of demonstrated hands‑on experience in system administration supporting a large‑scale, mission‑critical enterprise infrastructure. Experience and in‑depth knowledge with installation, configuration and administration of Windows 2016, 2019 and 2022 Servers. Working knowledge of Active Directory, GPOs, DNS, DHCP, IIS, DFS, Certificate and related technologies. Experience with Microsoft System Center Configuration Manager (Windows Patching, Application deployments, reporting, etc.) and Intune environments. Working knowledge of various aspects of vulnerability management on Windows Servers. Working knowledge of application management (installing applications on Windows Servers manually or using SCCM to automate bulk deployments). Hands‑on experience with VMWare, Microsoft System Centre Operations Manager (SCOM) and CyberArk. Conceptual and working knowledge of ITIL processes (Incident, Request and Change Management). Hands‑on experience engaging vendors for support and incident resolution, including opening cases, arranging callbacks and providing logs for troubleshooting. Good knowledge of PowerShell, scripting and automation. Good hands‑on experience with productivity enhancement software such as Microsoft Word, Excel, PowerPoint, Visio, Outlook, Teams and OneDrive. Demonstrated excellence in documenting complex enterprise‑level systems and procedures. Able to proactively share and communicate complex technical and procedural information. Attention to detail. Attributes Self‑motivated and self‑directed with continuous improvement in mind. Logical thinker, step‑oriented problem solving. Good verbal and written communication skills, including presentation skills. Strong team player who is confident and challenged in a fast‑paced environment supporting a wide range of technologies. Benefits Diversity, Equity, Inclusion & Allyship – an inclusive culture that values every employee and embraces bias‑free practices. Accessibility and Workplace Accommodations – commitment to creating and maintaining an inclusive, accessible environment. Upskilling opportunities through online courses, cross‑functional development, and tuition assistance. Competitive rewards program including bonus, flexible vacation, personal and sick days, and benefits starting on day one. Community engagement opportunities such as hackathons, contests, cooking events, and more. Location Canada: Ontario: Toronto Additional Information At Scotiabank, we value the unique skills and experiences each individual brings. If you require accommodation (e.g., accessible interview site, alternate format documents, ASL interpreter, assistive technology) during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest; only those selected for an interview will be contacted. #J-18808-Ljbffr
Technical Support Analyst, Applications
SCOTIABANK
toronto, toronto
Published 27 days ago
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