Engage is looking for a Technical Support Engineer focused on delivering exceptional client service and technical assistance. This position emphasizes incident management and resolution skills.In this role, you will partner with Operations Management to facilitate technical support and enhance service delivery. You'll serve as the first point of contact for clients seeking assistance, managing ticket queues, and performing root cause analyses. Your skills in prioritization and incident escalation will ensure effective solutions and satisfaction.Key Responsibilities:• Manage incidents and escalations through Engage ITSM• Conduct analyses and propose preventive measures• Document and qualify customer-reported issues clearly• Provide technical advice on available systems and products• Support service requests related to various technologiesRequirements:• Bachelor’s degree in a relevant field• 1-2 years of technical support experience• Familiarity with AWS services and ITSM tools• Strong problem-solving and communication abilities• Ability to handle multiple tasks and adapt to changeDrive client satisfaction and technical excellence in your role at Engage.#J-18808-Ljbffr
Technical Support Engineer At Engage
ENGAGE PEOPLE INC.
markham, markham
Published 22 days ago
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