Job Overview Versaterm is a global public safety solutions company that helps agencies transform how they serve their communities. Since 1977, we have built an ecosystem of intuitive tools for public safety agencies, forensic labs, court systems, schools, and other institutions. Responsibilities Lead, manage, and coordinate Level 2 and Level 3 technical resources dedicated to installations and implementation projects. Plan, prioritize, and assign technical work across NG911 and non‑911 projects. Support skills development, coaching, and continuous improvement of technical staff. Participate in performance evaluations and contribute to team stability and operational excellence. Act as primary escalation point for complex technical issues. Validate technical architectures and deployment approaches in accordance with NG911 standards and customer requirements. Ensure consistency, quality, and standardization of technical configurations across customer environments. Actively support deployment projects from design through production go‑live. Work closely with Project Managers to ensure technical feasibility, quality delivery, and schedule adherence. Participate in integration testing, upgrades, migrations, and critical cutovers. Ensure proper transition to operations and post‑deployment support. Diagnose and resolve complex issues related to FreeSWITCH‑based SBC and PBX platforms, AVAYA telephony platforms and integrations, NG911 and non‑911 call flows and dialplans, I3CI, ACD, SIPREC, ESInet integrations (Bell, Telus) and private networks. Analyze logs, metrics, and system behavior to determine root causes. Collaborate with Engineering, Product, and external partners (including AVAYA) during major incidents or complex escalations. Define, maintain, and evolve technical deployment standards and best practices. Maintain clear technical documentation, including implementation guides and escalation procedures. Contribute to continuous improvement of deployment, escalation, and operational processes. Qualifications Degree in Telecommunications, Computer Science, or equivalent experience. 8–12 years of relevant experience in VoIP, IP telephony, or mission‑critical environments. Demonstrated experience delivering complex customer deployments. Experience leading or managing specialized technical teams. Experience with AVAYA platforms or integrations is a strong asset. Strong expertise in SIP‑based VoIP environments. Advanced troubleshooting and root‑cause analysis skills. Knowledge of NG911 architectures or other mission‑critical systems. Strong Linux and command‑line proficiency. Technical leadership, autonomy, and professional rigor. Excellent communication and collaboration skills. Security Clearance Requirements This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Specific customer contracts may impose additional security verification requirements. EEO Statement Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier‑free workplace. Accommodations are available upon request throughout all stages of the recruitment process. For more information, please contact #J-18808-Ljbffr