Position Description This role is hybrid and requires you to be at our downtown Toronto office and/or Client office at a minimum of 2 days per week – subject to change at any time. Responsibilities Requirements Gathering & Analysis Collaborate with business stakeholders to elicit, analyze, and document requirements Conduct workshops and meetings to understand business processes and needs Translate business requirements into functional and technical specifications Documentation & Communication Create and maintain detailed documentation in Confluence Prepare business requirement documents (BRDs), functional specs, and user stories Develop data mapping sheets for system integrations and transformations Clearly communicate requirements to development, QA, and other teams API & Data Design Design and define API specifications (RESTful services, endpoints, payloads) Develop and maintain JSON schemas for data exchange Ensure consistency and reusability in data structures and schema design Integration & Event Design Define event specifications for event‑driven architectures Support integration initiatives across systems using APIs and messaging frameworks Work closely with architects and developers to ensure scalable integration design Testing & Validation Create and manage Postman collections for API testing Support system integration testing (SIT) and user acceptance testing (UAT) Validate that delivered solutions meet business requirements and quality standards Stakeholder Management Act as a bridge between business and technical teams Engage with multiple stakeholders to ensure alignment and clarity Provide regular updates and handle feedback and change requests Continuous Improvement Identify opportunities for process improvements and optimization Ensure adherence to best practices in API and data design Contribute to documentation standards and knowledge sharing Qualifications Schema design experience API specification design JSON schema creation Event specification experience Postman collection creation 10+ years of business systems analysis experience Strong experience capturing requirements in Confluence, designing mapping sheets, articulating requirements to project teams, and working with multiple business stakeholders Compensation Salary range: $80,000–$130,000, subject to factors such as skill level, market, experience, and certifications. Equal‑Opportunity Statement CGI is an equal‑opportunity employer. We are committed to fostering a workplace where everyone belongs and collaborate with clients to build more inclusive communities. If you require an accommodation during the recruitment process, please inform your recruiter. #J-18808-Ljbffr
Business Systems Analyst (Contact Center)
CGI
toronto, toronto
Published 19 days ago
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