Account Director Location: Toronto (Hybrid; 3 days on-site/week)Experience Level: 10+ years in marketing/advertising (agency experience required)Start Date: JuneAbout the Role The Turn Lab is looking for a seasoned, strategic Account Director to lead senior client relationships and drive integrated marketing solutions across key accounts.This is a leadership role for someone who can step into senior client conversations with confidence, bring clarity to business challenges and guide multi‑disciplinary teams toward smart, integrated solutions.You’ll act as a trusted senior partner to clients, responsible for both the health and growth of accounts, while ensuring the agency delivers work that is strategically sound, creatively strong and operationally excellent.This role requires someone who is comfortable setting vision and direction, rolling up their sleeves when needed and helping teams connect the dots across strategy, creative, media and production.If you’re a natural leader who loves solving complex business problems, building strong client partnerships and elevating the thinking of those around you, this role is for you.What You’ll Do Client Leadership & PartnershipLead and grow senior client relationships with trust, credibility and strategic authorityAct as a senior advisor to clients, providing clear POVs and business‑focused recommendationsOwn overall account health, performance and long‑term growthNavigate complex client environments and senior stakeholder relationships with confidenceIdentify and unlock new opportunities for account expansion and partnership growthEnsure clients see TTL as a true strategic partner, not just a vendorStrategic Business LeadershipTranslate complex business challenges into clear, actionable agency directionProvide an overarching view of client business needs, priorities and opportunitiesPartner closely with strategy team to guide integrated thinking and campaign directionEnsure all work is rooted in insight, aligned to business goals and built for impactBring forward proactive ideas that help clients solve real business problemsStay deeply informed on client industries, competitors and market trendsTeam Leadership & MentorshipBuild a culture of accountability, curiosity and solution‑oriented thinkingCoach teams to move beyond execution into strategic thinkingProvide ongoing feedback, development and leadership supportAct as a key leader within the broader agency leadership teamIntegrated Delivery & Operational ExcellenceOversee the successful delivery of integrated campaigns across multiple disciplinesEnsure strong alignment between creative, strategy, media, production and project managementMaintain accountability for scopes, budgets and profitability across accountsEnsure work is delivered on time, on brief and at a consistently high standardHelp refine and improve internal processes to drive efficiency and qualityManage workload planning and ensure realistic expectations across teams and clientsNew Business & Agency GrowthPlay an active role in new business opportunities and pitchesIdentify organic growth opportunities within existing accountsContribute to agency positioning, thinking and strategic developmentRepresent TTL in senior client conversations and industry‑facing momentsWhat You’ll Bring10+ years of experience in marketing/advertising with strong agency backgroundProven success leading complex, multi‑disciplinary accounts and integrated campaignsStrong strategic thinking and ability to solve complex business problemsExcellent client leadership and senior stakeholder management experienceConfident, persuasive communicator with strong executive presenceDemonstrated ability to develop and lead high‑performing teamsStrong commercial acumen and experience managing budgets, scopes and profitabilityAbility to balance high‑level strategy with hands‑on leadership when neededCollaborative, grounded and solutions‑oriented leadership styleWhy You’ll Love Working HereCompetitive compensation and benefitsHybrid work model with flexibilityOpportunity to lead meaningful, integrated, high‑impact workCollaborative, entrepreneurial and fast‑moving team cultureReal influence on client business outcomes and agency growth#J-18808-Ljbffr