Deliver exceptional customer service and operational excellence as a Guest Services Manager at a renowned ski destination. Drive guest satisfaction through effective training and streamlined service processes.In this year-round position, you'll lead the Guest Services and Reservations team to create a seamless experience for visitors. Your responsibilities will include managing retail operations, implementing training programs, and ensuring effective communication among staff. Familiarity with ski resort dynamics is essential for success.Key Responsibilities: • Oversee Call Center and Adventure Hub guest services • Implement comprehensive guest training and support • Develop retail sales strategies and team performance • Manage staff scheduling for service efficiency • Address and resolve customer challenges rapidlyRequirements: • Minimum 3 years in a supervisory role • Experience in ski resort operations highly desired • Knowledge of POS systems with troubleshooting skills • Strong multitasking and leadership capabilities • Ability to adapt to shifting work environmentsLead a passionate team dedicated to creating unforgettable ski experiences, merging operational effectiveness with a love for winter sports. #J-18808-Ljbffr
Expert Guest Services Manager For Winter Sport Enthusiasts
SKIBIG3
winnipeg, winnipeg
Published 28 days ago
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