Overview Scotiabank’s Global Technology Services (GTS) - Major Incident Office (MIO) is responsible for handling any significant business and brand‑impacting incidents globally. We collaborate with business and technology stakeholders and key subject‑matter experts to mitigate or avoid critical outages. The team is accountable for implementing industry best practices at enterprise level to bring consistent execution of process. The role You’ll be responsible for driving the recovery of major incidents, managing business and IT stakeholder communication, and working with subject‑matter experts to identify ongoing risks and devise a plan to mitigate those risks. While this is not a shift‑based role, you are required to be available 24x7 to handle any major outages during your designated on‑call week. Is this role right for you? You will join the highly skilled MIO team, which has been spearheading IT stability by delivering consistent results and winning the confidence of the business as a trusted partner for all critical outages. You will collaborate with various support teams and vendor partners to devise the shortest resolution path by establishing strong command and control over the bridge. You will send consistent and timely communication to business and IT stakeholders. You will conduct post‑incident reviews and drive the teams to identify root cause, lessons learned and a plan to prevent a recurrence of similar incidents. You will provide improvement opportunities in the existing enterprise process. Do you have the skills that will enable you to succeed in this role? Excellent communication (verbal, written, presentation) skills. At least 5+ years of experience in major incident management in a complex IT environment in a larger organization. Banking & finance services’ industry experience is an added advantage. At least 5+ years of hands‑on experience in handling incident bridges involving support teams from multiple geographies. At least 12+ years of progressive IT experience that spans a high‑level understanding of full‑stack technologies used in a large enterprise. At least 3+ years of experience dealing with senior executives (VP+ audience) from business and technology. Adapts to working in a complex, fast‑paced environment by demonstrating strategic thinking, weighing risks, and applying sound judgment to choose the right solution. Ability to set priorities, pursue multiple threads at the same time, and accurately reflect current state and drive towards resolution. Post‑secondary education in Computer Science, Engineering, Information Sciences, or equivalent. ITIL Foundations certification (ITIL v3, 2011, or v4). What's in it for you? Inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success. Tools and technology needed to create new customer experiences. Opportunity to work with and learn from diverse industry leaders from top technology companies around the world. Onsite cafeteria. No dress code. Competitive total rewards package that includes base salary, performance bonus, company matching programs (pension & profit sharing), generous vacation, personal & sick days, personal development funding, maternity leave top‑up, parental leave, and more. Location: Toronto, Ontario, Canada Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families, and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation, including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology during the recruitment and selection process, please let our Recruitment team know. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted. #J-18808-Ljbffr