Join our Insurance Technology Team! We’re modernizing advisor‑ and client‑facing platforms to deliver secure, scalable, and efficient digital experiences for our customers and business partners. In this role, you’ll help translate business needs into clear technical delivery—partnering closely with product, engineering, and architecture teams to support microservices that enable Insurance and Investment capabilities. You’ll thrive here if you enjoy working across both modern cloud‑native services and established systems, and you’re energized by solving problems collaboratively in an agile environment. You’ll have the support of a dynamic team that values shared ownership, practical delivery, and continuous improvement. Position Responsibilities Participate in agile ceremonies and partner with stakeholders across the organization to understand objectives, clarify needs, and assess impacts to systems and users Interpret high‑level solution designs and help translate them into delivery‑ready plans and timelines Break down designs into clear technical user stories, acceptance criteria, and supporting documentation that guide engineering and testing Coordinate and organize the delivery of stories and engineering tasks to support incremental, reliable releases Collaborate with product managers, analysts, engineers, architects, and other team members to create and maintain delivery artifacts (e.g., user stories, approvals, test evidence, outcomes) Support prioritization across multiple initiatives by helping teams align on what matters most and why Perform functional testing, identify defects, and support re‑testing to ensure quality outcomes Partner with team members to analyze issues, identify root causes, and prevent recurrence Identify opportunities to improve system effectiveness and streamline agile delivery practices Build and maintain a clear, organized repository of system and delivery documentation Required Qualifications Experience as a Business Systems Analyst, Technical Analyst, Quality Analyst, Software Engineer, or similar role supporting technology delivery Strong analytical, conceptual, diagnostic, and problem‑solving skills Clear written and verbal communication skills, including the ability to facilitate discussions across technical and non‑technical stakeholders Ability to balance business priorities with delivery complexity, risk, and implementation effort Strong planning and organizational skills, including comfort supporting multiple initiatives in parallel Experience working in an agile delivery environment Demonstrated ability to learn new business processes, technologies, and tools Preferred Qualifications Post‑secondary education or equivalent practical experience Experience with tools such as JIRA and Confluence Exposure to insurance, investment, or financial services platforms Interest in mentoring, sharing knowledge, or helping improve team practices When you join our team We’ll empower you to learn and grow the career you want We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words As part of our global team, we’ll support you in shaping the future you want to see Manulife es un empleador que ofrece igualdad de oportunidades En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a #J-18808-Ljbffr