Position Manager and Team Lead, Third Party Residential Underwriting - BMBEReporting To Assistant Vice President, Third Party Residential UnderwritingHours, Salary, Grade, and LocationHours of Work: 8:30 a.m. – 5:00 p.m.Salary Range: $76,923 – $123,077Grade: 16.7Office Location: Toronto, ON (steps away from the main public transit station)What We OfferHighly competitive compensation package which includes base salary, bonus, benefits, and career advancement opportunities.Eligibility for benefits is dependent on the terms of employment.Opportunity The Third Party Residential Underwriting Division, a part of First National Financial, provides underwriting expertise and services on behalf of other financial institutions to the Canadian Mortgage Broker channel. As Manager, you will lead a team of Mortgage Underwriters, Associate Mortgage Underwriters, and Mortgage Funders, ensuring that mortgage applications are assessed, documented, and funded in accordance with established underwriting policies and guidelines.How You Will ContributeEstablish and maintain positive relationships with mortgage brokers to build loyalty to the Company.Maintain relationships with external partners such as mortgage insurers, appraisers, title insurance companies, and solicitors.Generate new business opportunities through existing referral sources to help achieve company sales targets.Make lending decisions within established limits while ensuring adherence to policies and guidelines.Complete management reporting as required.Stay current with the latest industry knowledge, competition, and market trends.Manage the capacity of the team through efficient delegation of work and careful monitoring of volumes within the workflow.Manage the performance of team members through ongoing feedback and coaching.Establish performance and work standards.Recruit, interview, hire, and onboard new employees as required.Provide coaching, training, support, and development to team members.Lead team meetings.Conduct annual performance reviews.Adhere to policies/procedures to ensure AML requirements are met, when applicable.Skills and AttributesPeople management skills—coaching, feedback, development of individuals and teams.Ability to build and maintain positive relationships.Strong aptitude for service excellence.Ability to manage and resolve conflict.Strong communication skills—both written and verbal.Strong analytical skills.Organizational and time management skills.Positive team player with desire and ability to mentor others.Effective problem‑solving and decision‑making skills.Fully competent in working with basic PC software and working knowledge of Microsoft Office products.Ability to manage pressure in an environment of high volume processing with tight turnaround times.Experience You NeedPost‑secondary education and/or equivalent work experience preferred.3–5 years previous mortgage underwriting experience required.2 or more years people‑management experience.Completion of Mortgage Agent Course and/or FSCO License is an asset.Demonstrated ability to: Analyze information and make confident decisions.Build client/customer relationships.Create a team environment.Give constructive feedback.Lead and motivate others.Set and communicate goals.Working EnvironmentOffice environment.Periods of high volume with tight timelines.Long periods of stationary position/sitting.Prolonged periods of repetitive movement (i.e., using a keyboard and mouse).Long periods of time viewing a computer screen.Multi‑tasking may include speaking to customers on a telephone call while looking up information on a computer program.Why Join First NationalCompetitive Compensation.Comprehensive benefits program (including Health Spending Account, Maternity and Parental Leave Top Up).Hybrid working environment.Extensive training programs to set employees up for success.Modern office environment conducive to collaboration.Supportive teamwork culture.Opportunities to give back to communities and participate in charity-focused events.Ongoing social events throughout the year.The Team You’ll Join Founded in 1988, First National is one of Canada’s largest non‑bank lenders, providing residential mortgages exclusively through the mortgage broker channel and remaining the country’s largest commercial mortgage lender. The company has been consistently recognized as a great place to work and boasts high employee engagement feedback compared to industry partners.Equal Opportunity Employer Statement First National is proud to be an equal opportunity employer and is committed to diversity and inclusion regardless of race, color, religion, national origin, age, gender identity, physical or mental disability, sexual orientation, and any other category protected by law.First National supports requests for accommodation from applicants with disabilities; please contact Human Resources at should you need an accommodation at any point in the recruitment process.Artificial Intelligence is not used in our recruitment or hiring process for this role.#J-18808-Ljbffr