Compensation & BenefitsUp to CAD 82,000salary on a full time, permanent employment contractFully remote working anywhere in Canada!️ 33 Days Paid Leave and Benefits✨ A rare chance to own and grow one of Storyteller’s biggest accounts, used by a globally recognizable US sports brandWorking with the latest hardware, tech stack and toolsWorking hours: this role must align closely with US Eastern Time across weekdays (regardless of your location).SUMMARY We’re looking for an experienced Account Director to take dedicated ownership of one of our largest and most valuable clients in US sport. You’ll be the day‑to‑day lead for the relationship, ensuring we deliver exceptional service, drive adoption and performance, and spot opportunities for expansion.This is a high‑ownership role: you’ll work across product, engineering, delivery, and content to keep a complex account moving forward every day.About us Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue.Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.We work with many globally recognised clients, particularly within sport, so if you’re a sporting fan this could be a great fit!Responsibilities What You’ll DoServe as the primary point of contact for the account, ensuring we consistently meet (and exceed) expectationsDrive the account forward every day: proactively identify opportunities, risks, and actions that improve client satisfaction and outcomesRun a high‑touch cadence of communication (including daily interaction when needed), translating requests into clear priorities and next stepsCoordinate internal teams to deliver on commitments – product, engineering, delivery, customer success and operationsOwn account planning: roadmap alignment, renewals, expansions, and commercial hygieneDeliver and lead on insightful reporting and QBRs, with clear performance narrative and actionable recommendationsManage incidents and escalations calmly and clearly – set expectations, align stakeholders, and drive resolutionInterface with and work on daily requests from client executivesReview key deliverables for quality and alignment with client goalsUse AI and tools to speed up account work (e.g., summarising meetings, drafting comms and reports, analysing usage and performance trends, maintaining account documentation)Qualifications What we’re looking forProven experience in account management / customer success with enterprise clients (ideally 3+ years, but we care more about capability than a number)Exceptional communication skills and the ability to convey complex ideas succinctlyA proactive, independent approach to work, with the ability to manage a high volume of tasks simultaneouslyStrong problem‑solving skills and the ability to think critically about client needs and requestsComfort working cross‑functionally and influencing without authorityAbility and willingness to work US Eastern Time hoursReliable internet for remote workStrong passion and love for BasketballNice to haveExperience in sports, media, or entertainmentExperience working with mobile apps, SDK/API products, or technical stakeholdersExperience working across time zones with US‑based clientsExperience with commercial / contractual elements of client relationshipsRecruitment ProcessOnline video interview (short recorded answers to a mixture of questions)Follow‑up exercise (compensated) to test skills relevant to this positionInterview and exercise review with Andy (Chief Delivery Officer)Final interview with Bob (Founder & CEO)#J-18808-Ljbffr